Global Client Director, Dedicated Accounts

Job Description

Job Description

Elite is the trusted automation platform for law firm operations across most of the world's largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite's products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

Elite is seeking an accomplished Global Client Director to oversee a single, high-value strategic client relationship. This role serves as the global point of accountability for all aspects of the client partnership—growth, retention, delivery excellence, and executive engagement. You will drive long-term success by aligning Elite's solutions to the client's business strategy, ensuring measurable impact and continued expansion across regions and product lines.

Work Arrangement: Remote

This role requires the individual to be based in ​Eastern Standard or Central Standard time zone.

Responsibilities:

• Serve as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite's offerings.
• Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client.
• Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies.
• Partner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the client.
• Manage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreements.
• Maintain deep knowledge of the client's business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmaps.
• Leverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisions.
• Represent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite level.
• Perform other duties as assigned to support departmental and company objectives.

Qualifications:

• Bachelor's Degree in Business, Marketing, or a related field. MBA preferred
• 9–12 years of proven success in SaaS sales and account management, with a focus on high-value, strategic accounts.
• Strong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniques.
• Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services.
• Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures.
• Strategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutions.
• Exceptional communication, presentation, and negotiation skills.
• Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability.
• Ability to travel up >50% as business needs require.
• Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing.
• Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position.

Benefits:

• Competitive Compensation Package ($120,000 - $150,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.