Community Inclusion Operations Assistant

Fraser Opportunity

Build Something Bigger And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We're still building something bigger a more inclusive, connected world where everyone belongs. At Fraser, you'll find more than a job. You'll find purpose. You'll find growth. And you'll find a place where your work changes lives including your own.

This Fraser position acts under the supervision of the Operations Supervisor (OIC), Operations Manager (OM), Community Inclusion Operations (OIC) to provide excellent customer service while ensuring all department operations procedures are met and all safety, health, and facility maintenance procedures are carried out efficiently and effectively. Works collaboratively with CIO and program staff to ensure high-quality standards. Provides reception, telephone, office and administrative support to Case Management (CM), Community Living (CL) and Career Planning and Employment (CPE).

Responsibilities include:

• Operations
• Demonstrates thorough knowledge of on-site CIO policy and procedure manual; ensures all Operations policies and procedures are carried out in assigned location(s).
• Assures adherence to all infection control, safety and program policies related to Operations procedures. This includes maintaining supplies within first aide/emergency kits/cleaning kits, and/or following appropriate cleaning protocol for bodily fluids and/or other spills as needed.
• Carries out equipment cleaning tasks for building, as needed.
• Reports site needs based on daily basic facility or Operation's needs; works with Facilities to address more complex needs, ensuring facilities are in good working order to serve clients safely and appropriately.
• Orders, inventories and maintains general office supplies and safety/cleaning supplies. May coordinate supply orders for program teams, including food orders, as requested.
• Ensures reception area, break room, copy areas, and meeting rooms have adequate supplies and are clean and maintained.
• Assists with keeping office equipment maintained and calling for service when needed.
• Monitors meeting room scheduling, assures room changes are proactively communicated to supervisor and team, as needed.
• Keeps and coordinates conference room calendars.
• Conducts emergency drills as directed by CIO, following the established schedule and procedure.
• Ensures the building has current policy/procedure(s) available for staff reference regarding emergency response; participates as member of emergency response team.
• Monitors building exterior perimeter for cleanliness and safety issues, including all entrances accessible and free of hazards. Some snow shoveling in winter may be designated.
• Monitors and communicates parking issues to Facilities, as needed.
• Works collaboratively with CIO and program leadership to coordinate and track site-specific key fob management and security access.
• Monitors and reports desk/office assignments, needs, and changes on an ongoing basis.
• Finds new ways to be even more meaningful, effective and efficient for our families, staff and partners.
• Administrative
• Answers telephones and transfers to appropriate person/division and greets visitors.
• Assists with problem-solving for caller/visitor inquiries under the oversight of the OIC.
• Creates and modifies documents using Microsoft Office, Excel and SharePoint.
• Performs general clerical duties to include but not limited to: scanning, copying, faxing, mailing, and filing.
• Sorts, scans, and distributes incoming faxes and daily mail/materials.
• Scans documents accurately and efficiently.
• Creates and maintains files under established naming conventions.
• Assures quality of files prior to disposal of paper records.
• Provides assistance to others as needed with handling copier, fax, postage machine and printers.
• Acts as primary back up to assist with closing and securing building.
• Prepares outgoing correspondence, as requested.
• Maintains and updates Fraser telephone and reference lists, as needed.
• Copies and collates special projects, as requested.
• Assists with maintenance of departmental files, as needed.
• Provides back-up support to other Community Inclusion Operations staff and programs upon request.
• Applies postage to outgoing mail, tracks postage meter and reports the need to order postage.
• Assures a clean and visitor-friendly welcoming environment.
• Provides additional support with special projects, as assigned by supervisor.
• Provides mentorship and assist with training other administrative staff for Community Inclusion Operations, as needed.

Core Responsibilities for All Fraser Employees

• Embrace the core values of Kindness, Empathy, Love, and Learning, which are the heart of Fraser culture and mission. Living this culture and sharing our mission are top priorities of the organization and a collective responsibility of every Fraser employee.
• Comply with all Fraser policies and procedure requirements, and any applicable regulations.
• Serve as an advocate for clients served.
• Actively support Fraser's mission, strategies and change initiatives.
• Demonstrates Fraser desired behaviors
• Compassion and Empathy
• Display Positivity
• Be Responsive
• Be Present and Prepared
• Foster Teamwork and Collaboration
• Demonstrate Courage and Confidence
• Engage in Effective and Clear Communication
• Be Open to New Ideas and Innovation
• Responsible for maintaining compliance with all HIPAA regulations and requirements. Treats all client information as confidential and utilizes protected health information on a minimum necessary basis.
• Complies with all requests for action from management in support of understanding and carrying out Fraser's compliance program. Understands and complies with Fraser's Corporate Compliance Program including Standards of Conduct.

Requirements:

• HS diploma or equivalent required.
• Post-Secondary education in Business or a health-related field preferred.
• Minimum one year of administrative experience in an office environment is preferred.
• Level II of this position requires minimum one year of administrative experience in an office environment.

Schedule: Part-Time, Wednesday afternoon 12:30pm - 5:00pm, Thursday & Friday 8:30am - 5:00pm

Compensation: Pay for this role ranges between $17.40 - $18.50 depending on qualifications.

Benefits for Full-time Employees (30+ hours per week):

• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• UKG Wallet Eligible employees can access earned wages before payday for added financial flexibility
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
• Opportunities for community involvement in Fraser-organized events
• Career growth opportunities
• Employee Referral Bonuses

Why Join Fraser?

• Meaningful Impact Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real and lasting.
• Competitive Pay & Benefits Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
• Flexibility & Work-Life Balance With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us We invest in your development with training, licensure support, leadership pathways, and real opportunities to