Solutions Architect

About Interface.ai

interface.ai is redefining how financial institutions serve their members through agentic AI and conversational AI — and we're doing it in production, at scale, with real outcomes. $30M in Series A funding. Cash‑flow positive. A mission that matters: democratizing financial wellness for every American, not just the ones who can afford a private banker.

Key Responsibilities

• Own the end‑to‑end solution design for assigned strategic enterprise accounts — from initial scoping through integration go‑live — treating every architectural decision as one you will have to live with, not hand off.
• Design and deliver integration architectures that connect interface.ai's AI platform to a customer's core banking systems (Jack Henry, Fiserv, FIS, Corelation, or equivalent), telephony infrastructure, and contact center stack — accounting for real‑world constraints like latency, legacy data models, and compliance requirements, not just demo conditions.
• Serve as the primary technical point of contact and escalation owner for assigned customer engagements — earning the trust of the customer's CTO and IT leadership in the first conversation and maintaining it through go‑live and beyond.
• Deliver a documented architecture blueprint and integration specification for every engagement before implementation handoff; translate complex system designs into clear, customer‑ready diagrams and written specs that can be reviewed at both the engineering and executive level.
• Act as the escalation owner for production integration issues on assigned accounts; diagnose problems at the system level, drive resolution with urgency, and communicate status to customers and internal stakeholders without waiting to be asked.
• Participate in pre‑sales technical discovery for strategic opportunities where integration complexity warrants early SA involvement.
• Build reusable integration reference architectures, design documents, and runbooks for the core banking and telephony platforms most common in the customer base — creating assets that scale the team's capacity, not just your own.
• Contribute structured product and integration feedback to Engineering and Product after each major engagement — surfacing what breaks, what is missing, and what the field is learning in a way that influences the roadmap.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience demonstrated through a clear body of production integration work.
• 6–12 years in B2B SaaS or enterprise technology, with at least 3–5 years in a dedicated Solutions Architect, principal engineer, or technical architect role carrying direct ownership of solution design through go‑live.
• Demonstrated career progression from hands‑on engineering or integration work — not purely advisory or consulting — into architecture. Has personally built, debugged, and delivered production integrations, not just designed them on slides.
• Direct integration experience with core banking platforms (Jack Henry, Fiserv, FIS, Corelation, or equivalent) — understands their API design, data models, authentication patterns, and the constraints that arise in real deployments.
• Telephony and CCaaS integration fluency — has designed or debugged live implementations involving SIP trunking, PSTN routing, IVR handoff patterns, or voice AI engine connectivity (Genesys, Avaya, Five9, NICE, Twilio, or equivalent).
• Deep understanding of conversational AI and NLU architecture — can speak credibly to intent routing, confidence thresholds, fallback logic, session management, and model improvement pipelines in both technical and executive conversations.
• Strong cross‑functional operating style — works effectively across Sales, Implementation, Customer Success, Product, and Engineering without creating information silos or becoming a bottleneck.
• Background in financial services technology or another regulated vertical (healthcare, insurance, government) is a strong plus; familiarity with the compliance posture and change‑management constraints of credit unions and community banks accelerates ramp and customer trust.
• Skilled in using AI and productivity tools — including generative AI for documentation, architecture diagramming, and integration analysis — to move faster without sacrificing the rigor that complex deployments require.

Benefits

• 100% paid health, dental & vision care
• 401(k) & financial wellness perks
• Discretionary PTO + paid parental leave
• Mental health, wellness & family benefits
• A mission‑driven team shaping the future of banking

The SA at interface.ai is the technical backbone of our most complex and highest‑value customer engagements. You will design and own the integrations that connect our AI platform to the core banking and telephony infrastructure of credit unions and community banks across the country — and you will be accountable to the outcomes those integrations produce, not just the designs that preceded them. This is not advisory architecture work. It is production ownership.