Provider Specialist

Who We Are Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team. Our Team & Culture Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. The Opportunity Reporting to the Program Manager, Provider Services the Provider Specialist will play a key role in onboarding, training and maintaining relationships with childcare providers. They will ensure compliance with our standard operating procedures and ensure that providers are given the tools and information needed to be a part of the Hively programs. What You’ll Be Doing: Onboarding licensed childcare providers and providing training on systems and billing procedures Following up on late attendance sheets monthly and calling all of the providers who have not submitted timesheets Entering and scanning provider rates, licenses and required forms for the AP in the CC4 system Collecting required forms and identification documents and uploading them into the system Managing school district entries in the system annually and the administrative team in the data entry Communicating with parents and providers regarding their payment breakdown for the month Fielding payment questions and acting as the main point of contact for provider payments Create training instructions for provider rate process Other tasks as assigned What You Should Bring: BA/BS with major coursework in social services/human development or related field Prior experience in a Family Support or Provider Payments role Understanding of payment breakdown for provider payments Ability to define problems, collect data, establish facts, and draw valid conclusions Technically savvy with ability to learn new systems quickly Ability to handle PII (personally identifiable information) appropriately and maintain confidentiality Experience using Microsoft Office software, Zendesk, and Google Suite Experience with creating and managing spreadsheets in excel or google sheets Knowledge of all aspects of business office procedures Ability to communicate effectively both orally and in writing Ability to deescalate providers or parents Ability to work independently and as part of a team Ability to develop and maintain good working relationships with diverse groups of people Basic math skills Strong organizational skills Ability to appear for work on time Ability to follow directions Ability to understand and follow posted work rules and procedures Preferred Knowledge, Skills and Abilities Fluent in English and one or more of the following languages (Spanish, Vietnamese, Mandarin, Cantonese, Farsi, Korean, Pashto, Urdu, Punjabi or Hindi) Provider Payments, Family Support Specialist or Community Services experience $26 - $28.50 an hour Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment. Benefits Medical, dental, and vision plans covered at 100% for the employee Health & Dependent Care FSA 14 Paid Holidays + 4 flex holidays, including your birthday! Generous paid time off policy (over 3 weeks per year) Tuition Reimbursement ($1,000/year) Employee Appreciation Program Life & Long Term Disability Insurance covered 100% by Hively 403(b) plan SEP-IRA plan with an employer contribution of 5% of annual salary Learning & Development Opportunities Financial wellness program with unlimited access to personal financial advisors Industry competitive salary ranges Work Location This hybrid role offers work-from-home flexibility, subject to manager approval and based on job performance and business requirements. You may also be required to work from other Hively locations within Alameda County as operational needs arise. Hively is proud to be an equal opportunity employer. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status. Please note that applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time #J-18808-Ljbffr Hively