ServiceNow Business Analyst

ServiceNow Business Analyst

Remote Role - Long-Term Contract

Compensation: ~$40 - $50/hr (Final compensation will be dependent on skillset, experience, and certifications)


ABOUT THE ROLE

As a ServiceNow Business Analyst, you will work directly with our federal integrator client on an active government contract. You will partner with clients and stakeholders to uncover true business needs, then shape those into clear, actionable specifications for development teams. You'll own the Jira project board, keep stakeholders informed, and ensure nothing falls through the cracks. This role is ideal for someone who thrives in both discovery calls and backlog management and takes pride in bringing order to complexity. You will play a key role in translating business requirements into functional solutions, managing project progress, and providing transparent updates to ensure milestones are met.


WHAT YOU'LL DO

• Collaborate with clients and stakeholders to gather, analyze, and document detailed business and functional requirements for the OGE application
• Translate business needs into clear user stories, functional specifications, and acceptance criteria for development teams
• Manage and maintain the Jira project board, tracking tasks, issues, and progress to ensure project schedules are met
• Develop and present status reports and progress trackers to provide transparent visibility into development milestones
• Identify gaps between business needs and proposed solutions, proactively surface risks or blockers to the broader team

WHAT YOU BRING

• 2+ years of experience in a Business Analyst or combined BA/QA role, preferably within an Agile software development environment
• Solid understanding of the Software Development Life Cycle (SDLC) and quality assurance methodologies
• Hands-on experience with Jira or similar project tracking tools for backlog management and progress reporting
• Exceptional analytical and critical thinking skills with strong attention to detail
• Excellent verbal and written communication skills, able to translate complex information for both technical and non-technical audiences
• Bachelor's degree in computer science, Information Technology, Business Administration, or equivalent practical experience

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Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.


EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.


Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.


Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.