Senior Manager, Customer Success

Senior Manager, Customer Success

Raleigh, North Carolina; Santa Clara, California

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

The Role

As a Senior Manager, Customer Success, you will lead a high-performing team of Commercial CSMs across the Americas, driving value realization and retention across Everpure's industry-leading Evergreen subscription portfolio. You will act as the strategic link between mid-market customers and executive stakeholders across Sales, Product Management, Engineering, and Support to maintain our market-leading Net Promoter Score. In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle.

What You'll Do

• Empower & Scale a High-Performing Team: Lead, mentor, and coach a regional team of 10+ Commercial Customer Success Managers, fostering continuous career development while ensuring accountability to strategic business goals.
• Drive Retention & Subscription Value: Oversee post-sales service delivery for mid-market accounts, collaborating closely with Renewals and Sales leadership to proactively identify expansion opportunities and mitigate retention risks.
• Lead Cross-Functional Alignment: Serve as a strategic escalation point and customer advocate across Engineering, Product, Support, and Executive Leadership to resolve complex operational challenges and optimize customer experiences.
• Champion Operational Innovation: Own and execute strategic internal initiatives, driving the adoption of AI-driven lifecycle automation, health-score governance, and customer readiness for Fusion and Enterprise Data Cloud environments.

What You Bring

• Experience: Minimum 2-4 years of people management experience, managing teams with more than 4 ICs and 7+ years of experience in a customer facing/account management role.
• People Leadership Expertise: Proven track record of leading, coaching, and scaling customer-facing teams in an enterprise IT infrastructure or SaaS environment without needing to manage an individual book of business.
• Strategic Ecosystem & Risk Management: Strong proficiency in navigating complex cross-functional landscapes, partnering with Sales and Renewals leaders, and executing proactive health-score governance and executive escalation management.
• Technical & Domain Acumen: Deep understanding of data management, enterprise data center environments, and post-sales subscription lifecycle delivery across as-a-Service model offerings.
• Lifecycle Tooling & Automation Knowledge: Experience leveraging CS platforms (such as Gainsight and Salesforce) and driving AI-powered automation to optimize engagement models and operational efficiency.

Location: We are primarily an in-office environment and therefore, you will be expected to work from the California or North Carolina office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$134,000 - $252,000 USD

What You Can Expect From Us:

• Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations and Accessibility: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at View email address on click.appcast.io if you're invited to an interview.

Our Commitment to a Strong and Inclusive Team: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.