Customer Service Representative

The Role A Customer Service Representative's primary responsibility is to assist travelers in getting to and from their event destination according to their budget and itinerary. This position will mostly handle incoming calls in a professional, efficient, and friendly manner. Essential Functions & Responsibilities Provide customer service support primarily by phone communication, including responding to emails and other forms of client communication. Answer approximately 25+ phone calls daily from clients. Maintain continuous knowledge of events and partnerships to recognize product, market, and service-related trends. Work with clients to identify specific needs and expectations, such as special or custom product fulfillments. Investigate and resolve specific client issues; identify and prioritize problems, escalating as needed and routing calls or issues to the appropriate resource. Communicate questions and issues with internal teams to ensure the best customer service experience. Collect and enter reservations for new or additional products and services. Manage the Company’s proprietary reservation system, including hotel inventory, rooming lists, and additional tour items. Support the event teams with their needs and responsibilities, as necessary. Other Duties & Responsibilities Arrange data in a useful manner. Comprehend workflow processes for maximum output—separate and/or combine tasks to increase workflow efficiency and maximize limited resources. Collaborate and identify ways to streamline new and existing processes. Set priorities to quickly focus on the critical tasks and set aside less important ones; juggle numerous tasks and priorities while maintaining a productive workflow. Drive results and exhibit good follow-through on information and project status. Travel Must be adaptable with work and travel schedule and be available to travel for work, including extended work hours during nights, weekends, and holidays. This position may require up to 10% travel. Qualifications To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below represent the knowledge, skill, and/or ability required. Required Education And/or Experience, Knowledge, Skills, And Abilities High School Diploma or equivalent. Experience in a customer service position using telephone etiquette techniques. Possess strong organizational skills and impeccable attention to detail. Proficient with Microsoft Office, specifically Excel, Outlook, and Word. Must be flexible and adaptable, with the ability to multi-task and consistently produce accurate work, even under pressure. Maintain professionalism when interacting with vendors, guests, partners, clients, and peers. Preferred Education And/or Experience, Knowledge, Skills, And Abilities Bilingual preferred; ability to read, write, and speak Spanish proficiently. Experience in the travel or sports industry is preferred. Compensation Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401(k) plan. Equal Opportunity Employer Statement On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. TKO Equal Opportunity Statement TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use. #J-18808-Ljbffr