Customs Brokerage Specialist

Job Overview To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. For transportation customer service reps: develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates. Resolve billing issues, coordinate post entry activity on customer's behalf. Key Responsibilities Handle high volume of work, handle time sensitive work, and work independently with minimum supervision. Qualifications High school diploma or GED. 12 months of brokerage or transportation experience and/or customer service experience. Proficient computer skills: MS Office, Outlook, phone, fax, photocopier, printer, scanner. Strong customer service, organizational, and communication skills. Strong knowledge of U.S. Customs regulations and other federal regulations with respect to specific area of expertise. Knowledge of HTS classification and familiarity with the harmonized tariff system. Basic math skills for conversions to metric and currency evaluations. One and a half years of work/field experience preferred. Pay 16.60 - 26.34 USD hourly Benefits Health, vision, and dental insurance. Retirement plan. Tuition reimbursement. Work Arrangement Hybrid Tues - Sat 8:30 AM - 5:30 PM Legal Statements FedEx Logistics is an Equal Opportunity Employer including Veterans/Disability. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. FedEx complies with criminal history and security threat assessment screening requirements defined by the Transportation Security Administration for positions requiring security identification display area access. #J-18808-Ljbffr