Converting Utility -2nd Shift

Job Description

Job Description:\n\n Job Title: Utility Operator- Converting Department: Converting Reports to: Converting Supervisor Location: Sturtevant, WI Shift: 2nd shift 2PM- 10PM Position Summary: The Utility Operator – Converting is a cross-trained, multi-machine operator who provides flexible, skilled coverage across the converting department. Unlike an operator assigned to a single machine, the Utility Operator is expected to run effectively on multiple pieces of equipment — flexo folder gluers, die cutters, the bundler, and the stitcher — and to move between assignments as production demand, staffing, and scheduling require. This role is the converting department's operational flexibility. A strong Utility Operator reduces the impact of absenteeism, fills machine gaps during peak periods, and accelerates throughput when specific lines need surge coverage. The ideal candidate is technically proficient, adaptable, and self-directed — someone who can take an assignment, confirm their setup, and run to standard without close supervision. Compensation The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At ND Paper, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. About Us ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited – the largest containerboard producer in the world – ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff. Key Responsibilities & Expected Results: Multi-Machine Operation Operate assigned converting equipment safely and to production standard — including flexo folder gluers, die cutters, bundler, and stitcherSet up assigned equipment at shift start: confirm dies, plates, scores, glue settings, and any job-specific parameters before running first pieceComplete first-piece verification on every order before full production begins; do not advance to full run without confirming specAdjust machine settings as needed during the run to maintain output quality and speedTransition between equipment assignments within or across shifts as directed by the Lead or Supervisor 2. Quality & Accuracy Inspect in-process product throughout the run — check dimensions, print registration, score/slot positions, glue integrity, and bundle/stitch qualityStop the run immediately if product is out of spec; notify the Lead and initiate a quality hold per SOPVerify order count accuracy; do not release an order to staging with an unresolved count discrepancyComplete all required quality check forms and attach job ticket documentation before releasing finished goods 3. Downtime Logging & Issue Reporting Log all downtime events with the correct reason code, machine, and elapsed time — no blank reason codesAttempt operator-level troubleshooting (feed adjustments, minor jams, glue system resets) before calling for helpEscalate mechanical, electrical, or recurring issues to the Lead immediately — do not continue running on a known problemReport setup delays, material issues, or ticket discrepancies to the Lead at the time they occur, not at end of shift 4. Safety & Housekeeping Follow all LOTO (lockout/tagout) procedures before performing any cleaning, adjustment, or clearing of jams on equipmentWear all required PPE for each machine and task — compliance is non-negotiableMaintain a clean, organized work area throughout the shift; complete 5S housekeeping duties before leaving the machineReport any unsafe condition, near-miss, or injury to the Lead immediately 5. Shift Handoff & Communication Communicate run status, open issues, and pending setups to the incoming operator or Lead at shift changeLeave equipment in a clean, safe state at end of shift — no mid-job jams, no materials left in feeders without documentationParticipate in pre-shift huddles and follow any task assignments or priority changes from the Lead Equipment coverage &Skill Progression The Utility Operator role is defined by multi-machine competency. The following matrix is used to track each operator's current clearance level. Operators are expected to expand their clearance profile over time through structured cross-training. Equipment / Task Competency Level Cleared to Run Solo Flexo Folder Gluer ___________________ ☐ Yes ☐ In Training Die Cutter ___________________ ☐ Yes ☐ In Training Bundler ___________________ ☐ Yes ☐ In Training Stitcher ___________________ ☐ Yes ☐ In Training Ink / Color Kitchen Support ___________________ ☐ Yes ☐ In Training Qualifications and Skills /Education and Experience Required: Ability to learn and operate multiple types of converting equipment through structured on-the-job trainingAbility to read and interpret job tickets, print layouts, and material/order specificationsReliable attendance and punctuality — this role is a coverage position; unplanned absences directly impact productionDemonstrated attention to detail in a production or manufacturing environmentAbility to follow written and verbal instructions and complete required documentation accurately Preferred: High School/ GED diplomaPrior experience operating converting equipment — flexo folder gluers, die cutters, bundler, or stitcher — in a corrugated or packaging environmentBilingual English/Spanish — strong preference given the composition of the production workforceFamiliarity with quality inspection, LOTO procedures, and 5S housekeeping standardsPrior experience in a utility, cross-trained, or float operator roleBilingual in Mandarin a plus Physical Requirements Frequent handling and positioning of rotary dies — team lift required above 50 lbs.; large-format dies may require mechanical assist.Standing and working at machine height for full shift duration (8–12 hours).Required PPE: steel-toed boots, safety glasses, cut-resistant gloves during all die handling, hearing protection in designated areas. What Success Looks Like-First 90 days In 30 days: The operator can run at least one machine type to standard with minimal supervision, completes first-piece verification on every order, and logs downtime with reason codes consistently. In 60 days: The operator is cleared on a second machine type and transitions between assignments without disruption to shift flow. Quality check completion rate is consistent and accurate. In 90 days: The operator is cleared on three or more machine types, can be assigned to any available line without significant ramp time, and is identifying and escalating issues proactively rather than reactively. At 6 months: The operator is a dependable, flexible resource across the full converting floor — someone the Lead can assign to the highest-priority gap without concern about quality or output. Authority & Escalation Guidelines The Utility Operator – Converting has authority to: Stop a run that is producing out-of-spec product or creating a safety riskInitiate a quality hold per SOP and immediately notify the LeadPerform operator-level troubleshooting on assigned equipment The Utility Operator must escalate to the Converting Shift Production Lead or Supervisor when: A machine requires maintenance beyond operator-level interventionA quality issue requires a disposition decision or customer communicationAn order cannot be completed due to material, tooling, or specification problemsAny safety hazard, injury, or near-miss occurs Key Performance Indicators (KPIs) Note: All metrics are in a 60–90 day baseline period. Targets will be set collaboratively after baseline data is established. Metric Baseline Period Target (Post-Baseline) Frequency Machine Output vs. Standard Run Speed 60–90 days TBD after baseline Per shift First-Piece Verification Completion Rate 60–90 days 100% documented Per order Order Count Accuracy 60–90 days TBD after baseline Per order Downtime Reason Code Completion Rate 60–90 days TBD after baseline Per shift Quality Hold Compliance (SOP-QA-001) 60–90 days 100% Per event Cross-Training Clearances Earned 60–90 days ≥2 by 90 days Quarterly Safety Incidents (recordable/near-miss) 60–90 days 0 recordable Monthly 5S Compliance Score 60–90 days TBD after baseline Weekly Onboarding Milestones Milestone Expected Outcome 30 Days Cleared on at least one machine type; first-piece verification completed on every order; downtime logged with reason codes; LOTO and PPE compliance demonstrated consistently 60 Days Cleared on second machine type; transitions between assignments without supervisor direction; quality check forms completed accurately; no missed escalations 90 Days Cleared on three or more machine types; KPI baselines established; operating independently across assigned equipment; cross-training tracker current and signed off 6 Months Full floor utility coverage capability; recognized by Lead as a reliable flex resource; performance review completed and targets set; skill matrix updated with current clearance levels Working Conditions Plant Site Attributes for Success Hard work – tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.Pursuit of Excellence – strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture. Sense of Urgency – drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business. Entrepreneurial Spirit – act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.Adaptability – be fluid with ND Paper’s continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly. Servant Leadership – set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship. ND Paper Benefits We offer a comprehensive benefits package that includes: Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family. Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance. Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA). Paid holidays, personal days, and vacation days to support work-life balance. A 401K retirement plan with a company match and annual fixed contribution Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location. Enjoy competitive salaries, comprehensive health benefits, and paid time off. Discover more about our benefits and how we support our team by visiting 2025 Benefits. Come be a part of our team and grow with us! Apply Please submit your resume, and salary requirements to No unsolicited resumes - ND Paper does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of ND Paper. If you would like to become a recruiter for ND Paper, please contact us and we will agree in writing to terms and the specific job roles for which you are authorized to recruit