Regional Account Specialist Supervisor

Regional Account Specialist Supervisor

Strivector Corp is a National Staffing and Recruiting agency established in 2012 and headquartered in Austin, Texas. We are a preferred partner for several Fortune 500 companies nationwide. Strivector has been consistently rated a rare 4.6/5 on Google, Indeed and Glassdoor by our candidates, customers, employees and contractors. Elevate your professional journey with us. Strivector's premier client (a well-known market leader in their space) is hiring for the following full-time direct hire position.

The Job

As a Regional Account Specialist Supervisor your roles and responsibilities will include:

• Assess Advocates performance and provide timely feedback on development opportunities designed to enhance service quality and employee growth
• Conduct monthly one-on-one sessions with Account Specialists to review monthly service metrics and to provide performance feedback
• Monitor team and individual service metrics weekly and monthly
• If results are below target, develop and implement plans for improvement
• Provide weekly report of activities on the above to the Manager
• Prepare and deliver semi-annual performance evaluations; recommend annual salary increases and bonus amounts; and communicate to employees
• Work with Account Specialists to develop plans for continuous improvement through training and other career development opportunities
• Coach and motivate employees to succeed in current role
• Work with Manager to develop and execute disciplinary action when necessary.
• Hire and on-board new Account Specialists
• Manage documentation of policies and procedures, ensuring that they are current and communicate changes to team in a timely manner
• Provide timely direction to employees regarding operational issues as they arise and develop and implement ad hoc temporary processes and procedures
• May be required to perform other related duties as assigned

Desired Skills and Experience

Most importantly, you need to be a passionate Regional Account Specialist Supervisor who enjoys his work and is considered to be one of the best within your organization. The ideal Regional Account Specialist Supervisor would be someone with deep experience in many (if not all) of the following:

• BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred.
• Interpersonal, verbal and written communications skills
• Analytical and decision-making skills with the ability to think through complex issues
• Proficient in Microsoft Word, Excel, Outlook
• Software knowledge: DCS, SharePoint, SalesForce, CURE, SAP and Cisco phone system
• Knowledge of Accounts Receivable concepts for deduction resolution
• Organizational prioritization skills
• Ability to work in a team environment as well as independently with limited supervision
• Product knowledge
• Problem resolution and negotiation skills
• Relationship-building skills with internal and external customers
• Working knowledge of SAP or ERP systems
• Manages a staff of 6 - 10 salary employees, sets direction, and deploys resources. Responsible for performance evaluations, pay reviews, hiring, and terminating.
• Minimal travel required (0 - 10 days per year)

Additional Information

Compensation: Based on Experience. One of the best in the industry

Minimum Education: Bachelor's degree

Minimum Experience: 3 years of related experience.

Type of position: Full-time Permanent Position with benefits

Telecommute: No

Location: Littleton, Colorado, United States

Relocation accepted: Yes