Senior Delivery Manager, Content & Commerce

Adobe Professional Services is seeking a senior leader to drive the next phase of growth, transformation, and operational excellence across our Content & Commerce practice. This role is responsible for the leading delivery business for Content & Commerce with lens to take accountability in Customer, Business, People and Practice management. Success requires the ability to create clarity, urgency, accountability, and executive confidence while operating in a fast-moving environment undergoing significant business and technology transformation. The ideal candidate is not simply a delivery leader, but a business leader who can translate strategy into execution, drive organizational effectiveness, improve customer outcomes, and build a culture of ownership and accountability. What You'll Do Business Leadership & Practice Transformation · Lead practice-level initiatives focused on quality, operational excellence, customer outcomes, and business performance. · Drive organizational transformation, change adoption, and continuous improvement initiatives. · Establish clear priorities and ensure execution against strategic objectives. · Create visibility into business health, risks, opportunities, and performance trends. · Develop and communicate recommendations to senior leadership regarding practice priorities and investments. Customer Success & Escalation Leadership · Serve as a senior leader during customer escalations and critical account situations. · Drive proactive risk identification, mitigation planning, and customer confidence. · Partner with Sales, Customer Success, Product, Engineering, and Delivery organizations to improve customer outcomes. · Establish a culture focused on prevention rather than recovery. Operational Excellence · Drive consistency, governance, and accountability across the practice. · Improve delivery quality, predictability, utilization, and operational performance. · Ensure appropriate inspection, measurement, and follow-through of key initiatives and customer engagements. · Identify inefficiencies and implement scalable improvements. People & Leadership Development · Lead, coach, and develop managers and senior consultants. · Build leadership depth and succession plans across the practice. · Foster a culture of ownership, accountability, collaboration, and continuous learning. · Drive performance management, career development, and talent planning. Go-To-Market & Business Readiness · Partner with Product, Engineering, Sales, and Practice leadership to ensure delivery readiness for evolving offerings. · Provide perspective and input on delivery models, customer adoption, enablement, and operational scalability. · Help shape repeatable frameworks, methodologies, and best practices. What You Need to Succeed · Proven experience leading consulting, professional services, customer success, or delivery organizations. · Demonstrated success leading through ambiguity, organizational change, and business transformation. · Strong executive communication and stakeholder management skills. · Ability to influence and drive accountability across organizations without relying on formal authority. · Experience managing customer escalations and complex stakeholder environments. · Strong business acumen with the ability to connect operational decisions to customer and business outcomes. · Demonstrated ability to create urgency, maintain momentum, and drive execution across teams. · Excellent coaching, leadership, and talent development capabilities. Preferred Qualifications · Experience with Adobe Experience Cloud, AEM, Edge Delivery Services (EDS), or related Content Management platforms. · Experience leading content, digital experience, customer experience, or consulting practices. · Familiarity with modern delivery methodologies, AI-assisted delivery, and organizational transformation initiatives. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io or call View phone number on click.appcast.io. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $154,400 -- $289,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $200,200 - $289,900 In New York, the pay range for this position is $200,200 - $289,900 In Illinois, the pay range for this position is $179,400 - $259,800 In Washington, the pay range for this position is $198,700 - $287,650 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io or call View phone number on click.appcast.io.