Technical Support Team Lead (Microsoft 0365)
Full-time
Gigmos
Responsibilities Responsible for overseeing the daily operations of technical support engineers who are providing Microsoft 0365 support to business customers of a large global software house as well as participating as an active member of the team. Act as a mentor and provide oversight, coaching, and training to technical support engineers and be the point of contact when it comes to technical escalations. Record and track team SLAs and workflows and provide support where needed for both internal and external customers. Manage and report on all incoming technical support inquiries. Assist in the creation of the team KPIs as well as monitor and report on results. Be actively involved with th...
Vacancy posted 4 hours ago
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