Business Process Improvement Engineer - P&C Insurance

Good Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers. Good Things You Can Count On Hybrid schedule: 2 days remote / 3 in‑office Predictable hours (no nights, weekends, or holidays) Competitive pay + generous PTO Medical, dental & vision starting day one 401(k), tuition reimbursement & longevity bonuses Responsibilities Build smarter workflows. Drive meaningful change. Shape the future of insurance operations. We are currently seeking a Business Process Engineer to help transform how work gets done across our Property & Casualty (P&C) insurance organization. In this role, you will analyze, design, and optimize end‑to‑end workflows that power our core operations – working at the intersection of business, technology, and data to deliver measurable improvements in efficiency, quality, and experience. This is a highly visible, cross‑functional role for someone who thrives on problem‑solving, brings a strong sense of ownership, and enjoys turning complexity into clarity. What You’ll Do Process Analysis & Optimization Map and document current‑state processes across core and supporting P&C insurance functions. Perform root‑cause analysis to identify operational friction, inefficiencies, handoff issues, and sources of waste or leakage. Design future‑state workflows that reduce manual effort, improve cycle time, and enhance quality. Apply continuous improvement methodologies to deliver tangible, measurable outcomes. Data & Performance Insights Analyze operational performance metrics including cycle time, throughput, productivity, severity, leakage, quality, and customer experience indicators. Partner with data teams to interpret trends, surface insights, and prioritize improvement opportunities. Technology & Automation Enablement Collaborate with Technology and Product teams to define business requirements for system enhancements and workflow solutions. Identify and assess opportunities for automation, including RPA, AI/ML, straight‑through processing, and digital self‑service. Support user acceptance testing (UAT) and ensure operational readiness for new releases. Cross‑Functional Collaboration Partner closely with business leaders, managers, and frontline teams to understand pain points and opportunities. Facilitate process discovery sessions, workshops, and working sessions. Act as a bridge between business and technical teams, ensuring solutions align with enterprise strategy. Change Management & Implementation Develop rollout plans, training materials, and communications to support adoption. Monitor post‑implementation performance and refine solutions as needed. Embed changes into standard operating procedures and governance frameworks. Qualifications Required Bachelor’s degree in Business, Operations, Engineering, Data & Analytics, or related field. 3 plus years of experience in process improvement, business analysis, or operations. Property & Casualty (P&C) experience is a must‑have. Proven experience with process mapping tools (e.g., Visio, Miro). Strong analytical and problem‑solving skills, including working with operational data. Exceptional communication skills and ability to collaborate at all levels. Preferred Experience with core insurance platforms—policy, claims, billing. Experience using Power BI and SQL to analyze operational data, develop performance dashboards, and support data‑driven process improvement initiatives. Familiarity with RPA, workflow automation, or AI/ML applications in insurance. Exposure to regulatory and compliance requirements in P&C insurance. Experience with Lean, Six Sigma, or continuous improvement methodologies (certification a plus). Experience supporting Agile teams (Scrum, Kanban). Applicants must be authorized to work in the U.S. without current or future sponsorship needs. Salary Range $100,000.00-$150,000.00. In this role, you may be eligible to receive a short‑term performance incentive bonus. In accordance with applicable pay transparency laws, the above range represents a good‑faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law. This role may be based out of any of our office locations, including: New York, NY; Parsippany, NJ; Conshohocken, PA; Wilkes‑Barre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; and Scottsdale, AZ. The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required. Ready to Make an Impact? If you’re excited about improving how work gets done and want to help shape the future of P&C insurance operations, we’d love to hear from you. Apply now and bring your process expertise, curiosity, and drive to a role where your ideas turn into real results. #J-18808-Ljbffr