Customer Service Specialist (Must have fuel industry experience)

Customer Service Specialist (Must have prior fuel industry experience)

Cadence Petroleum Group is hiring a Customer Service Specialist to join one of the nation’s most progressive distributors of petroleum products. The CSS has a customer-first, problem-solving attitude that supports the outside and inside sales team’s efforts to offer the industry’s highest level of service and growth. Your position will be engaging with customers via phone and email, Zoho CRM, and helping execute placing orders, share sales promotions, and being a part of a Territory Business Manager region that enjoys winning and finding customers solutions.

Desired Skills and Experience

• 1 to 2 years of customer service experience with a great attitude
• Must have prior fuel industry experience
• Demonstrates strong communication and interpersonal skills
• Self-motivated and detail oriented
• Demonstrates quick problem-solving skills and work in a fast-paced environment
• Proficient in Microsoft Office applications (CRM tool preferred) with ability to learn
• Proven ability to efficiently manage multiple projects and tasks at the same time
• Petroleum product or automotive distribution background is a plus
• Bachelor’s degree or equivalent combination of education and experience preferred
  
  

What You’ll Be Doing

• Working with a broad array of independent and national businesses ranging from the automotive, commercial, industrial and wholesale industries
• Working with customers over the phone and via email to submit orders on time via Cadence sales ordering portal
• Assess nature of customer issues and resolve basic to complex problems by communicating with Territory Business Managers and Regional Business Manager team
• Log daily communication with customers in Zoho (training provided)
• Generate leads from inbound calls in Zoho for TBMs to follow up with meetings
• Process customer payments
• Receives, screens and directs phones calls and emails

What’s in it For You?

• Work-from-home flexibility
• Four Health Insurance plans with an HSA/FSA option
• 401k available- company match of 100% on 1st 3% and 50% on next 3%
• Company paid Life Insurance
• Long Term Disability, Short Term Disability, Dental, Vision and Life Insurance available
• Paid Vacation and Holidays
• Bi-weekly pay

About us:

Cadence Petroleum Group (including Pugh Lubricants, Apollo Oil, Veteran’s Oil, Halco Lubricants, Mid-South Sales, Davison Fuels and Oil, Stockman Oil, Frost Oil, Brewer-Hendley Oil, Yoder Oil, Nelson, Hoosier Penn Oil, Union Petroleum Group, Glockner Oil and BOC Oil Company) is a leading distributor of automotive, commercial, and industrial lubricants in the eastern United States and fuels in the Alabama, South Carolina, Georgia, Louisiana, Mississippi, Tennessee, Arkansas, Missouri, Oklahoma and Florida Panhandle markets. We serve the needs of our customers throughout the Carolina's, Virginia, Tennessee, West Virginia, Kentucky, Ohio, and in portions of Georgia, Alabama, Mississippi, Louisiana, Texas Missouri, Oklahoma and Arkansas. Our objective is to provide our customers with the best products and services. Cadence Petroleum Group and our suppliers stand behind the products we offer. Regardless of the industry, we have solutions specifically designed to improve your business whether you want to increase traffic to your door or decrease equipment downtime.