Coupa Support Coordinator

Coupa Support Coordinator

Coupa Support Coordinator

Covington, KY, US

Office

High School or equivalent

Full Time, Temporary

27-30

Experienced (Non-Manager)

On-site

Other/Non Classified

First Shift (Day)

Key Responsibilities

• Supplier Inbox Management: Monitor, triage, and respond to supplier-related inquiries in the shared support inbox, ensuring all requests are tracked and resolved efficiently.
• Categorize, prioritize, and escalate issues based on urgency and impact to ensure timely service and compliance with service-level agreements.
• Internal Form Processing: Accurately manage sensitive supplier documentation with attention to privacy and compliance standards.
• Process ACH banking information updates by submitting changes through Coupa; confirm accuracy and completion of all forms.
• Manage bulk upload activities: review, validate, and execute large-scale supplier data changes in Coupa, collaborating with relevant teams as needed.
• Supplier Onboarding Support: Update supplier contact information to facilitate successful onboarding invitations and portal access.
• Monitor and review onboarding forms; proactively identify issues, missing data, or blockers and coordinate resolution.
• Escalate unresolved or complex onboarding issues to appropriate stakeholders and track outcomes to closure.
• Liaise with suppliers to clarify requirements, provide guidance, and ensure timely submission of needed documentation.

Additional Responsibilities

• Maintain clear and accurate records of all actions and communications for audit and reporting purposes.
• Support continuous process improvement and SOP documentation for supplier management and onboarding.
• Train internal users and suppliers on basic Coupa navigation as needed.

Recommended Skills and Qualifications

• Strong cross-functional communication and teamwork skills; capable of collaborating with internal departments and external suppliers.
• Proven experience with Coupa or similar cloud-based procurement and supplier management systems.
• Proficiency in Microsoft Office Suite, especially Excel (for bulk uploads, data validation, and tracking).
• Detail-oriented and highly organized; able to manage sensitive information with discretion and accuracy.
• Strong problem-solving abilities, adaptability, and a proactive approach to identifying and resolving issues.
• Prior experience in supplier onboarding, procurement support, or financial systems highly preferred.

Shift: 8AM 5PM Monday Friday Pay: $27-30/hr