Coupa Support Coordinator

Job Description

Job Description

Supplier Operations Specialist
Location: Covington KY 
Shift: 8AM – 5PM, Monday – Friday 
Pay: $27–$30/hr

About the Role:
Kelly is seeking a Supplier Operations Specialist to support our supplier management processes within a dynamic procurement environment. In this position, you will be responsible for managing supplier inquiries, processing sensitive documentation, supporting onboarding activities, and ensuring compliance with operational standards. This is an excellent opportunity for professionals who thrive in collaborative, fast-paced settings and possess strong attention to detail.
Key Responsibilities:

• Supplier Inbox Management:
  • Monitor, triage, and respond promptly to supplier inquiries in the shared support inbox.
  • Categorize, prioritize, and escalate issues according to urgency and impact, ensuring alignment with service-level agreements.
• Internal Form Processing:
  • Handle sensitive supplier documentation in compliance with privacy standards.
  • Process ACH banking updates and bulk upload activities in Coupa, ensuring accuracy and completion.
  • Collaborate with internal teams to review, validate, and execute large-scale supplier data updates.
• Supplier Onboarding Support:
  • Update suppliers contact records to facilitate successful onboarding and portal access.
  • Review onboarding submissions, resolve issues, and coordinate with stakeholders for timely closure.
  • Liaise with suppliers, clarifying requirements and guiding them through the documentation process.
• Additional Responsibilities:
  • Maintain clear and accurate audit records of all actions and communications.
  • Support continuous process improvement and documentation of SOPs for supplier management.
  • Train internal users and suppliers in basic Coupa navigation, as needed.

Recommended Skills & Qualifications:

• Strong cross-functional communication and teamwork skills, with experience working across internal and external teams.
• Prior experience with Coupa or similar cloud-based procurement/supplier management platforms.
• Proficient in Microsoft Office Suite, particularly Excel (bulk uploads, data validation, tracking).
• Exceptional attention to detail and organizational skills; able to handle sensitive information responsibly.
• Problem-solving mindset with adaptability and proactive issue resolution.
• Background in supplier onboarding, procurement support, or financial systems highly preferred.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.