Customer Service Representative

11078 Strang Line Road, Lenexa, Kansas, 66215, US Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment. Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members. Why You’ll Want to Join Our Team Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team. Competitive pay Advancement and growth opportunities Work with a team of Service and Office Professionals that deliver an amazing customer experience every day The pride that comes with applying your skills in a challenging and varied work environment The opportunity to wow customers with a best-in-class customer experience and solutions Flexibility with hours so you can take care of life’s important events And so much more… Your Responsibilities as an Office Professional Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations. Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time. How We’ll Measure Performance Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role. What We Want From You Committment to Customer Excellance Friendly and outgoing personality Ability to adapt to varying customer types Willingness to adopt out Mission, Vision and Core Values To Succeed in this Role Be highly organized and detail oriented Possess excellent customer communication and independent work skills Deliver solutions Be a self-starter Have computer experience with Office and Excel Job Requirements Live within the area Have 2+ years of experience in an office setting Solving problems must come easily to you Complete a background check Professional communication and phone skills Social Media Marketing skill desired but not required Benefits & Pay The pay range for this position is $41,000 to $46,000 annually and is dependent on your experience. Other Benfits Include 401K Bonus Opportunities Paid time off and holiday pay Company provided accident policy You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed. #J-18808-Ljbffr