Sr. Claims Consultant - Property & Casualty

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Claims Consultant – Property & Casualty​ at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to a MMA SE Office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As an Claims Consultant – Property & Casualty , you will:

Claims Management:

• Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of high complexity from intake through resolution.
• Assigned a minimum of 30 client accounts to actively monitor and manage.
• Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
• Independently negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Independently apply a coverage approach to assigned casualty claims by anticipating potential challenges and identifying opportunities to enhance client outcomes.
• Prepare, organize and present materials for claim review meetings, stewardship meetings and renewal meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
• Travel to client locations to conduct claims review meetings
• Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
• Execute all other claims-related duties as assigned.

Claims Expertise:

• Be a subject matter expert in the P&C marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.
• Provide coverage and claims strategy advice to clients on claims with highly complex coverage issues that require full range of expertise to solve in order to assist with claims preparation
• Lead highly complex claims process for clients, leads detailed client claim review meetings and participates in claims strategy discussions in order to ensure progress from notification through to closure.
• Assess application of data, such as loss statistics, key trends, cost reduction opportunities and other data in order to support sound and defensible recommendations for action plans to manage client's total cost of risk.
• Provide claims expertise/guidance to internal and external stakeholders for all technical and procedural inquiries.

Claims Trending & Analysis:

• Monitor trending within claims activity via Claims Insights
• Remit claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk.
• Provide recommendations to the internal marketing, sales and service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.

Carrier Relationships:

• Build strong carrier relationships with adjusters and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives. 
• Liaise with insurers and their advisors on highly complex queries and policy coverage discussions in order to support smooth review of claims for clients.
• Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Minimum 10+ year’s previous P&C claims experience preferred
• Multi-line carrier or brokerage claims experience required.
• Juris Doctorate, Bachelor’s degree or equivalent work experience in related field preferred.
• Professional designations a plus.
• Excellent written, oral and interpersonal communication skills.
• Excellent analytical, project management and problem-solving skills.
• An ability to influence and negotiate with all stakeholders to achieve desired outcomes.
• Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
• Well organized, self-motivated, willingness to learn, attention to detail.
• Computer proficiency with system of records, web-based tools, and Microsoft Office Suite.
• Established priorities and organizes time efficiently to ensure meeting or exceeding deadlines.
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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