Customer Service & Quoting Coordinator

Job Description

Job Description

GET TO KNOW US:

M&M Glass has been the region’s trustworthy custom glass and mirror provider for all southern Louisiana. We’ve built a strong reputation for delivering affordable, high-quality products and exceptional customer service to families, interior designers, contractors, and business owners across the region. None of which would be possible without our incredible team!

LIFE AS A CUSTOMER SERVICE & QUOTING COORDINATOR:

Our Customer Service & Quoting Coordinators provide the M&M Glass experience from the first point of contact to the final quote. In this role, you’ll communicate directly with homeowners, builders, designers, and contractors to prepare quotes for both residential and commercial glass projects. This position blends customer service and sales support with quoting responsibilities. Estimating experience is a plus but not required.

In this fast-paced, collaborative role, you'll work with a wide range of products, guide customers through our showroom, and review everything from residential plans to light commercial bids. You don’t need prior experience in construction or quoting. We provide on-the-job training to teach you everything you need to know. We are looking for someone who is confident speaking with people, comfortable with numbers and measurements, and motivated to learn a trade-adjacent skill set.

Compensation:

• An employee’s hourly pay rate is based on knowledge and experience.
• Hourly Range: $15 - $20per hour.

A DAY IN THE LIFE:

As a Customer Service & Quoting Coordinator, you’ll support projects from initial inquiry to final quote. Your work will help ensure that our clients receive quick, accurate, and professional service at every stage of the quoting process. Responsibilities include but are not limited to the following:

• Prepare accurate quotes for residential and commercial glass products.
• Review architectural drawings, house plans, and job site details to support quoting needs.
• Enter and update customer information, materials, and pricing using our CRM and quoting tools.
• Complete job tickets with all relevant customer information and project details.
• Follow up on open quotes and ongoing sales opportunities.

Scheduling & Workflow Coordination:

• Assist with scheduling measurements and installations based on customer needs, appointment availability, and logistical considerations.
• Organize and manage ticket flow to ensure deadlines are met and no quote is missed.

Customer Interaction & Product Education:

• Answer phones and greet customers in a professional, friendly manner.
• Provide accurate, knowledgeable information to homeowners, builders, and designers.
• Walk clients through our showroom and educate them on products and options.
• Offer additional or complementary products when appropriate.

Collaboration & Communication:

• Maintain strong relationships with clients by providing consistent, professional service.
• Communicate clearly with coworkers across departments to ensure jobs stay on track.
• Contribute to a positive, solution-oriented team environment.

THINK YOU'D BE A FIT?
We’re looking for someone who is:

• Detail-oriented and accurate when handling numbers, measurements, or scheduling logistics.
• Comfortable reading and interpreting plans, sketches, or job specs (or willing to learn on-the-job).
• A clear communicator in person, on the phone and in writing.
• Organized and proactive when juggling multiple projects and deadlines.
• Comfortable working in a fast-paced, team-based environment.
• Confident using software tools like quoting systems, CRMs, or scheduling platforms.
• Professional and approachable when working with homeowners, contractors, or vendors.
• Physically able to walk the showroom, climb stairs/ladders, and lift up to 30lbs when needed.
• Committed to protecting confidential customer and company information.

BONUS IF YOU HAVE:

• High School Diploma or GED.
• 25 + years of age.
• Team Management Experience.
• Experience in residential and commercial construction, fabrication, or architectural estimating.
• Prior use of quoting or bidding software.
• Project management or estimating experience is a strong plus.

WHAT YOU GET:

Our policies and benefits are designed to support a healthy balance between work and life:

• 15 paid days off (including your birthday!).
• Weekly paycheck.
• Great hours: 8:00AM and end time is 4:00PM. (Some flexibility may be required depending on job specifics.)
• Sales & Quoting Coordinators are NOT docked for time spent on lunch.
• Exceptional Medical, Dental, and Vision Insurance Options.

EEOC Statement:

M&M Glass Company is an equal opportunity employer. As such, M&M Glass will recruit, hire, train, and promote in all job levels the most qualified persons without regard to race, color, creed, national origin, sex, age, or handicap.  All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.

ADA Statement:

M&M Glass Company does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA Title I employment regulations.