Technical Support Manager

Technical Support Manager (TSM)

Location: Mobile, Alabama

SECRET clearance required

CompTIA Security + required

The TSM shall provide system Deficiency Records Management Support and must be Security + certified. The TSM must be experienced in USCG Shipyard operations and shall provide TSM System and Electronic Trial Card (ETC) system overview using the TSM user guide to cover basic user functions to the personnel, USN Board of Inspection and Survey (INSURV) team members, and shipbuilder personnel.

• The TSM shall support tracking deficiency records and processes including but not limited to: Surveillance (Product Verification/Procedure Review), Test Witnessing, Compartment Completion Inspection, Corrective Action Requests (CAR), Trial Cards, and Project Management records.

• The TSM shall develop and maintain ship unique data and database for customer deficiency record input into the ETC tool and TSM system.

• The TSM shall assist the personnel in maintaining and updating the status of deficiency records from creation through closure in the ETC tool and TSM system.

• The TSM shall assist the customer in the preparation of technical briefings, assessments, audits and milestone reviews. The TSM shall utilize available programs, tools, and data sources; assist in the preparation of weekly program management reports, program technical and financial metric status reports, and other reports.

• The TSM shall provide trial card status reports, through metrics, and progress the correction of deficiencies post-trials; in support of dock side and at-sea portions of trials.

• The TSM shall maintain the ability to provide ETC creation during pre-trial production inspection and test cycles.

• The TSM shall maintain the ability to transfer current cutter ETC tool pre-trial deficiencies (1 List), Quality CARs, and prior cutter(s) rollover trial card data into the TSM system.

• The TSM shall assist the customer and INSURV personnel with the creation of new trial cards using the ETC tool. The TSM shall assist OPC PRO personnel with pre-screening and screening activities before, during and post trials.

• The TSM shall assist the customer with the tracking, defect coding, and other applicable technical assistance on all trial cards from the ETC tool creation, through closure in the TSM system.

• The TSM shall maintain a deployable mini-local area network for sea trials consisting of a maximum of twenty (20) laptops and associated network infrastructure to support dock side and at-sea portions of trials to record deficiencies in the TSM system. The computer software and hardware shall be updated and maintained IAW with Coast Guard and NAVSEA TSM requirements.

• The TSM shall respond to USN INSURV trial card database requests pre, during, and post trials.

• The TSM shall attend meetings in relation to assigned tasks as instructed by the COR. The TSM shall attend, and support program reviews as assigned.

Qualifications:

• Technical Support Management (TSM) upgrade and testing support Qualifications/Capabilities:

1. Bachelor's degree or 6 or more years' experience

2. Proficient in the use of the Government TSM system and the ETC tool.

3. Expertise in Microsoft Office suite applications.

4. Knowledge of ship construction deficiency records management process.

• Project Management Qualifications/Capabilities:

1. Bachelor's degree or

2. At least 5 years of relevant experience

3. At least 4 years of experience in a project management role

4. Knowledge of ship construction.

• Physical Abilities: The required work shall require moderate walking and movement through an active shipyard.