Service Manager Lead (ITSM)
Full-time
Siri InfoSolutions Inc
Role: Service Manager Lead (ITSM)
Location: Vancouver, WA Onsite
Duration: Full time
Experience
7 to 12 Years
JOB SUMMARY
- Seeking an experienced SMO Lead who will be responsible for establishing, governing, and continuously improving the Service Management framework across IT services and suppliers.
- The role will ensure effective adoption of ITIL practices, operational excellence, KPI-driven service performance, and enhanced customer experience.
- The SMO Lead acts as the central point for service governance, service performance management, process ownership, supplier management coordination, reporting, continuous improvement, and stakeholder engagement to deliver high-quality business-centric IT services
CERTIFICATION
ITIL 4 MP/Expert Mandatory
Key Responsibilities
- Lead and govern the Service Management Office (SMO) function across customer accounts.
- Define, implement, and improve ITSM processes including Incident, Problem, Change, Release
- Deployment, Service Request, Knowledge, Service Level Management, Availability, Capacity, and Continual Improvement processes.
- Drive service governance, compliance, and process adherence across internal teams and external suppliers.
- Monitor and report on SLA, KPI, and XLA performance, identifying opportunities for improvement.
- Facilitate service reviews, governance meetings, and executive stakeholder discussions.
- Manage supplier performance and coordinate service integration in multi-vendor environments.
- Lead Continual Service Improvement (CSI) initiatives focused on operational efficiency, automation, and customer satisfaction.
- Develop service dashboards, reports, and management insights for leadership teams.
- Support ITSM tool optimization, automation, and service transformation programs.
Required Skills
- 10 to 12 years of experience in IT Service Management
- 5+ years of experience leading SMO, Service Governance, or SIAM functions.
- Strong knowledge of ITIL processes and service management best practices.
- Experience working in complex multi-supplier and managed services environments.
- Hands-on experience with ServiceNow Reports
- Analytics, BMC Helix
- Knowledge of infrastructure domains (EUC, Network, Cloud, Applications)
- Expertise in SLA/KPI definition, audit and compliance environments
- Excellent stakeholder management, communication, and leadership skills.
- Strong analytical, reporting, and problem-solving capabilities
(Excel, Power BI, dashboards)
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Service Manager Lead (ITSM) in Vancouver, WA vacancy
- PATRIOT FIRE PROTECTION INC. is seeking a Fire Alarm Service Manager to lead technicians, inspectors, and coordinators ensuring life-safety systems operate reliably across the region. You’ll blend strategic planning with hands-on leadership to deliver exceptional service...Suggested
$20 - $24 per hour
...and trust. As we believe growth comes from service excellence, our company is focused on... ...professional capabilities. About the role The Club Manager will be responsible for the oversight of... ...The Club Manager will be accountable for leading a team of employees in a positive,...SuggestedHourly payFull timeCasual workRelocationMonday to FridayFlexible hoursShift workNight shiftWeekend workDay shiftPlace 2B Properties
Vancouver, WA3 days ago- Konica Minolta est à la recherche d’un(e) Branch Service Manager pour superviser une zone de service et assurer les revenus et profits selon les objectifs. Le rôle nécessite 3-5 ans d’expérience en gestion technique, une certification A+ ou équivalente, et une solide connaissance...Suggested
- ...not only in your community, but around the world. About the RoleHDR is seeking a Resources Program Management Business Class and Service Delivery Technology Leader to lead program management services and service delivery technology across the Resources Business Group (...Suggested
- ...Division Manager Summary of Position Provide superior leadership and management to the division in accordance with company beliefs, policies, procedures, and objectives. The Division Manager reports directly to the General Manager and is responsible for operations in its...SuggestedLocal area
Black & McDonald
Vancouver, WA3 days ago - The Mullen-Polk Foundation DBA Our Next Generation is seeking a Case Manager in Vancouver, WA to oversee the intake, service planning, and ongoing care for youth. The Case Manager will coordinate multidisciplinary teams and ensure all activities align with compliance standards...
- Entek HVAC in Vancouver, WA, part of Midway Mechanical Services, seeks a General Manager - Mechanical Services to lead a proven, growth-ready operation in the Portland-Vancouver market. The role carries full P&L ownership, strategic leadership across service, maintenance...
$18 - $27.4 per hour
...development plans when necessary. Coordinates with other Department Managers on hiring decisions to create growth opportunities for Team... ...and follow‑up to direct reports to ensure execution of service standards and guest experience. Communicates with direct reports...Hourly payImmediate startNight shiftAfternoon shift- CentiMark Corporation is seeking a Roofing Service Manager in Portland, OR, to drive customer experience and operational efficiency. The role focuses on scheduling, coordination, and high-quality service execution for commercial roofing projects. The ideal candidate has...
- ...of achieving Corporate and Divisional goals. Additionally, the manager is responsible for assisting in defining and implementing work strategies... ...writing including Strategic Development and Pro Forma analysis. Lead and direct meetings involving personnel, vendors, and customers....Contract workFor subcontractor
FAR-West
Vancouver, WA3 days ago - ...POSITION SUMMARY Field Operations Managers are accountable for the safety, productivity, efficiency, and job satisfaction... ...Minimum of five (5) years’ experience as a manager in customer service operations role; equivalent experience, education, and training...Full timeImmediate startNight shift
Konecranes
Vancouver, WA19 days ago - Anchor Point Management Group is seeking a Department Manager for Buffalo Wild Wings in Vancouver, WA. This fast-paced position requires... ..., strong communication skills, and a passion for sports and service. The role offers competitive pay with benefits and opportunities...
$41.6k - $49.92k
...seeking a driven, energetic, and people-focused Membership Sales Manager to lead studio growth, develop a high-performing sales culture, and... ...and confidently asking for the sale • Excellent customer service and relationship-building skills • Ability to learn and utilize...Local areaWeekend workAfternoon shift1 day per weekPax Fitness/NW Stretch
Portland, OR10 days ago$18 - $27.4 per hour
Wingmen V Llc in Vancouver, WA is seeking a dedicated Manager to oversee staffing, training, and guest experiences. Responsible for managing a fast-paced team focused on quality service in a dynamic environment. Candidates must demonstrate strong organizational and communication...Hourly pay- ...Operations and Strategy, and Imaging Operations Manager, ensures high quality, cost effective operation of Imaging Services, including direct-report supervisors and staff;... ...experience in Medical Imaging (Team Lead and Imaging Quality & Compliance Coordinator may...Local area
- Westport Properties, Inc. is seeking a part-time Sales and Service Assistant Manager in Vancouver, WA. This role involves effectively marketing and selling self-storage solutions while providing excellent customer service and general property care. The ideal candidate will...Part time
$135k - $162k
...Fulfillment Center, Sort Center, Delivery Station, or Amazon Air site, leading impactful projects that drive immediate improvements while... ...your time between hands-on operations exposure — shadowing managers, leading gemba walks, and participating in business reviews — and...Full timeSummer workInternshipSummer internshipImmediate startAmazon
Vancouver, WA2 days ago- Career Center at Portland State University seeks a Department Manager to lead operations for the Department of Economics. The role supervises admin staff, manages budgets and HR, and coordinates marketing and student success initiatives within a complex university environment...
$171.6k - $338.3k
...rapid evolution of skills—our Learning Business Process as a Service (LBPaaS) offering provides enterprises with an outcome-driven... ...traditional outsourcing. We are seeking a highly driven Senior Manager to lead the growth and expansion of our Learning Business Process as...Local areaVisa sponsorship- ...We are looking for an Assistant Club Manager to create exceptional experiences for our members and staff. You will be responsible for... ...with day-to-day operations of the business, managing memberships, services and promotions, facilities, and personnel to achieve our...
MÜV Fitness
Portland, OR4 days ago - ...Firm is seeking an Assistant Operations Manager to support our Supply Chain, Logistics &... ...improvements, assisting with budgeting, and leading and coaching frontline staff. Ideal... ...supply chain, and a customer-focused mindset aligned with our culture of integrity and service.
Mattress Firm
Vancouver, WA3 days ago - Mars Veterinary Health is seeking a Sr. Product Manager to lead the end-to-end lifecycle of digital platforms supporting Legal, Corporate Affairs, Real Estate, and Sustainability. You will bridge MVH global functions with Delivery teams, champion agile adoption, and drive...
- ...Description Job Title: Department Manager Who we are: As one of the largest for-profit thrift operators in the... ...partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the...Local area
Savers | Value Village
Portland, OR5 days ago - ...benefits. Let’s talk. Make your move. Requirements: Managers lead shifts every week, making sure customers get a fast, accurate,... ...reporting results back to their team and other managers. The Guest Service Department Manager’s responsibilities may include making sure...Temporary workLocal areaFlexible hoursShift work
McDonald's
Portland, OR3 days ago - ...Industrial operations. As the Operations Manager, you will play a crucial role in ensuring... ...travel across work sites. Benefits Industry-leading benefits package that includes: Medical,... ...growth and best practices in customer service. Responsible to consistently role model our...Temporary workWork at officeFlexible hoursShift work
$58.96k - $62k
...Rank Working Title Department Manager Department 220700 - ECN... ...The Department Manager position is the lead administrator position in the academic unit... ...demonstrated ability to provide excellent customer service to internal team members and external...Work at officeRemote workMonday to FridayPortland State University
Portland, OR2 days ago$80.17k - $85.17k
...day. Job Details: The Assistant Operations Manager contributes to Mattress Firm's success by... ...distribution center provides world class service to internal and external customers. The... ...administering disciplinary actions. May lead or participate in daily stand up meetings...Contract workShift workWeekend workDay shift$180k - $220k
...careers. Whether your role is technical or part of our support services team, you play an important role in delivering high-quality... ...We are seeking a driven, dedicated, and people-focused Branch Manager to lead and grow our largest branch within MacKay. The Branch Manager...Full timeContract workTemporary workFor contractorsWork at office$58.96k - $62k
...Position Summary Position Announcement The Department Manager position is the lead administrator in the academic unit responsible for operations... ...skills; demonstrated ability to provide excellent customer service to internal and external partners Demonstrated ability to...Full timeWork at officeMonday to FridayPortland State University
Portland, OR12 hours ago- ...training Selling retail Conducting guest tours Performing outreach Assisting with club's daily maintenance Other tasks as assigned by management Qualifications Desired candidates will have some experience in the fitness industry or sales and are able to work in a...Flexible hoursWeekend work
Crunch , Inc.
Portland, OR2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Manager Lead (ITSM). Be the first to apply!
Related searches
- culinary services director Vancouver, WA
- hvac service manager Vancouver, WA
- director of administrative services Vancouver, WA
- service level manager Vancouver, WA
- manager of environmental services Vancouver, WA
- support services supervisor Vancouver, WA
- director global services Vancouver, WA
- director of resident services Vancouver, WA
- patient services manager Vancouver, WA
- regional service manager Vancouver, WA