Hotel Front Office Supervisor

Job Overview The Hotel Front Office Supervisor leads daily desk operations, managing staff, resolving guest issues, and ensuring smooth check‑ins. He or she acts as a bridge between agents and management, trains personnel, handles billing, and maintains service standards to maximize hotel revenue and guest satisfaction. Responsibilities Team Leadership: Supervise front desk agents, assign daily tasks, and create shift schedules. Guest Relations: Oversee arrivals and departures, handle escalated complaints, and ensure special requests or VIP needs are met. Training & Development: Train new hires, conduct performance coaching, and keep the team updated on hotel policies and brand standards. Administrative Duties: Manage cash drawers, process payments, and verify billing accuracy. Cross‑Departmental Communication: Coordinate with Housekeeping, Maintenance, and Sales departments to ensure smooth operations and room availability. Emergency Management: Act as the primary point of contact and role model for the desk during heavy activity or emergency situations. Qualifications Typically 1–3 years in a front desk or guest service role, with prior supervisory experience preferred. Strong communication, conflict resolution, and problem‑solving skills. Proficiency with Property Management Systems (PMS) like OnQ is highly valued. A professional, hospitable demeanor, the ability to remain calm under pressure, and strong organizational capabilities. Compensation $20 – $20.50 hourly Benefits Competitive wages, medical, dental, vision, 401(k), and Hilton employee discounts. The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. #J-18808-Ljbffr