Field Service Technician (PES)

Equipment TechnicianA skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact. May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.PRIMARY ACCOUNTABILITIES:Repair and perform preventative maintenance on marketing equipmentUnload and reload with products as necessaryEducate customers on basic equipment repair and upkeep proceduresInstall equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect linesFill installed equipment and adjust to proper mixturePrioritize and schedule service and PM calls to meet customer service windowsDrive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)Collect accurate and complete equipment and customer informationRemove old parts and replace with new partsMaintain parts inventory on service truckEstablish positive relationship with contacts at service callsAfter each call, complete paperwork on job and call in paperwork every two hoursTransport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)Regular, reliable, predictable attendanceBASIC QUALIFICATIONS:18 years or older21 years or older if CDL RequiredValid U.S. CDL license with Non-Excepted Interstate Status (if applicable)Pass DOT Physical and DOT Road-test (if required)Adhere to DOT RegulationsSenior technician requires certification in refrigerationMust be able to pass refrigeration certification Type I/Type II practices (if applicable)Ability to communicate effectively in English if CDL requiredHELPFUL EXPERIENCE:Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.)Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity