Hotel Valet Attendant - Residence Inn San Antonio Riverwalk

Overview At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. Compensation & Benefits Compensation: The hourly base pay range for this position is $10‑$12 per hour plus $14‑$16 per hour in tips. Work Schedule: The work schedule for this position is dependent upon hotel business volumes. Shift times can range from 7:00am‑3:00pm or 3:00pm‑11:00pm, depending on candidate’s availability. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for benefits. Summary Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Responsibilities Maintains pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. (25%) Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. (10%) Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. (20%) Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. (10%) Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. (35%) Qualifications Education: High school diploma or general education degree (GED). Licensure, Certification, etc.: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable). Work Experience: One month related experience and/or training; OR equivalent combination of education and experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language. Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Skills: Ability to write simple correspondence. Skills: Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization. Skills: Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money. Skills: Ability to understand 24 hour and military time systems. Skills: Ability to understand rates applicable to time passed. Skills: Ability to operate a manual transmission is highly desirable. Perform parallel parking. Scope of Authority Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Physical Demands Regularly required to talk or hear. Frequently required to sit or stand for extended periods, run, walk, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Must lift up to 100 pounds of force occasionally, up to 50 pounds frequently, up to 20 pounds constantly. Equal Employment Opportunity Towne is an affirmative action, Equal Opportunity and E‑Verify participating Employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. #J-18808-Ljbffr Towne Park LLC