Assistant Store Manager - White House Black Market

Position Objective The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture. The role involves managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. Functional Responsibilities Performance Culture Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies in partnership with the Store Manager. Establish clear expectations, holding the store team and themselves accountable for achieving brand, performance, and behavior standards. Control payroll and supply budget. Oversee scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy documents, and merchandise flow processes. Handle all financial activities, including cash handling, pricing changes, and merchandise handling, ensuring all register transactions are completed accurately and in accordance with policy. Ensure compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training to reinforce proper controls. Administer all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution of physical inventories. Ensure visual presentation, organization, and facility maintenance are representative of the brand. Develop a high‑performance culture and motivate the sales team to meet assigned sales and productivity goals. Train and coach the selling team to be fluent in all aspects of product knowledge online and in store. Assist with location fulfillment and selling. Building High Performing Teams Motivate and inspire the store team, developing a shared vision while modeling core values. Promote an inclusive, collaborative approach to problem solving. Communicate with store teams and the Store Manager to effectively lead positive change. Seek personal developmental opportunities and solicit feedback to build leadership skill sets. Customer Experience Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience. Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires. Ensure prompt resolution of customer concerns. Provide a fast and efficient register experience, staying current on payment policies, coupon acceptance, returns, exchanges, security practices, and other applicable operations. Maintain consistent client communication through customer book usage, rewards program participation, and customer capture sign‑ups. Talent Assist in recruiting, hiring, and developing a high‑performing team. Implement and provide follow‑up for all training programs and seminars. Assess and coach the store team on performance. Resolve human resources issues in a timely and effective manner in partnership with the Store Manager. Drive associate and team engagement by recognizing and rewarding employees for outstanding performance. Ensure that the store team adheres to all employment practices and policies. Other duties as assigned. This position may exist in multiple brands. Some duties may vary from brand to brand. Qualifications High School diploma or equivalent. 2+ years of retail management experience preferred. Must be 18 years of age or older. Excellent verbal, written, and communication skills. Ability to learn or adapt to technology provided by the company. Proven excellent customer service skills with a statistical track record in all areas of sales and leadership. Strong organizational skills and ability to multitask in a fast‑paced environment. Strong leadership qualities, training, and team‑building skills. Knowledge of administrative aspects of store operations. Regular attendance is essential to ensure adequate coverage to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays, is required. Physical Requirements Constant walking/standing – 67–100% of an 8‑hour shift. Occasional lifting up to 50 lb. – 1–33% of an 8‑hour shift. Frequent climbing – 34–66% of an 8‑hour shift. Address: 3513 Tanger Outlets Center Westgate Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. #J-18808-Ljbffr