Distribution Manager

Distribution Manager

MANNA is a nonprofit organization in Philadelphia that provides nutrition services to improve the health of people with serious illnesses who need nourishment to heal. Through medically tailored meals and nutrition education, we empower people to improve their health and quality of life.

The Distribution Manager oversees the efficient and effective delivery of MANNA's medically tailored meals to clients locally, utilizing MANNA vehicles, and statewide through the organization's shipping program. This role is responsible for managing a team of Drivers, Packers, Distribution Associates, and volunteers involved in packing and fulfillment, ensuring all protocols and operational procedures are consistently followed. The Distribution Manager also manages MANNA's vehicle fleet, including scheduling and monitoring inspections, maintenance, and repairs. This position is dedicated to delivering exceptional customer service and clear communication with both clients and internal teams, while ensuring all distribution and logistics functions meet the organization's high standards.

Essential Functions:

• Fleet & Logistics Management
• Staff and Volunteer Supervision
• Operations & Communication
• Monitoring & Continuous Improvement
• Leadership & Problem Solving

Required Skills and Abilities:

• Strong verbal and written communication skills, with a focus on customer service and cross-functional collaboration.
• Demonstrated ability to lead, manage, and motivate staff and volunteers in a team-oriented environment.
• Excellent problem-solving and critical thinking skills, with the ability to make sound operational decisions.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced setting.
• Experience in logistics, distribution, food production, or a related field preferred.
• Knowledge of fleet management and vehicle maintenance oversight.
• Proficiency in Microsoft Office or comparable tools for scheduling, reporting, and communication.
• Flexibility to work varied hours and adapt to changing operational needs.

Education and Experience:

• High school diploma or equivalent required.
• ServSafe Certification
• Minimum two years of experience in volunteer coordination, logistics, or customer service.
• Valid driver's license with a safe driving record.
• Proficiency with Microsoft Office (Excel, Word) and ability to learn volunteer and delivery software.
• Strong organizational, communication, and problem-solving skills.
• Ability to lift 25 lbs and move carts loaded with meals.
• Comfortable standing for extended periods and working in a fast-paced environment.
• Must pass background check and drug screening.

Working Conditions:

• Work is performed on-site at MANNA's Philadelphia facility.
• Requires lifting, bending, stair climbing, and regular physical activity.
• Exposure to cold storage areas (e.g., freezers) during meal handling.
• Interaction with a diverse volunteer and client base.

Additional Requirements:

All offers of employment with MANNA are contingent upon the successful completion of a standard credentialing process, including a criminal background check, driving record review, and drug screening. These screenings are subject to annual re-verification as a condition of continued employment.

Benefits: Health and Vision insurance, Dental insurance, FSA, Pre-tax Commuter Spending Account, Life insurance, Disability insurance, 401(k) plan with match, PTO up to 12 days in year one plus 5 sick days, 11 paid holidays plus two 'floating' holidays per year and 3 special PTO days.