CUSTOMER SERVICE REPRESENTATIVE I

Job Description

Job Description

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:  

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As a Customer Service Representative I (CSR I), you will interact with the traveling public in a personable and professional manner to provide information about all ground transportation options. Come work for a growing Company with opportunities in the most exciting and dynamic customer service environment you can find!

Accountability

• Welcoming travelers to the airport/city with a smile and friendly greeting.
• Answering traveler questions about the ground transportation network.
• Directing travelers to the staging zone for their chosen mode of ground transportation.
• Using handheld electronic devices to verbally communicate, log, and research ground transportation information.
• Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations.

Communication

• Greet guests warmly and professionally, establishing a positive first impression.
• Provide clear directions and information on all ground transportation options. 
• Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management.

  Family

• Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.

  Exceptional Service

• Greet customers with a friendly and helpful attitude, assisting them with ground transportation options. 
• Keep surrounding area clean and free of debris, including trash cans.
• Offer exceptional service by going the extra mile to assist customers with their needs.
• Offer assistance with parking and pick up directions as needed.

  Profitability

• Maximize profitability by providing exceptional customer service.
• Perform cleaning and clearing debris from areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.

  About YOU:

  The ideal candidate has a passion for logistics and people. Other attributes include:  

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in various weather conditions.  

What We Can Offer You for All Your Hard Work:

• ● Vacation/Sick Based on a Pro-Rated Basis
  ● Holiday Based on Hours Worked
  ● Discount Programs

ACE Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)