Personnel Assistant II

Personnel Assistant II Position Overview Crossroads is seeking full‑time personnel to provide military HR support services within the Military Personnel Division at Fort Knox, KY. This level requires widespread knowledge of various application processes. Guidance and training are provided as needed. Primary Duties Conduct effective briefings on basic military HR topics, reviewing documents for completeness and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer service. Effectively handle routine customer inquiries via telephone, email, and in person; coordinate with supported unit administrative personnel; conduct Soldier interviews; initiate and/or process personnel actions. Access standard automated systems such as IPPS‑A, INPROC/OUTPROC, TRANSPROC, ATRRS. Perform as an effective military HR specialist within the confines of military personnel work centers that include Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Reassignment Processing, Casualty Case Management, Transition and Retirement Services. Protect privacy, administer training, and ensure policy and procedure compliance. Cross‑train in all other areas under the contract to act as a back‑up supporting staffing shortages or special projects when needed. Organize, analyze, and maintain records and prepare reports according to record‑keeping requirements. Perform other responsibilities as assigned. Knowledge, Skills, and Abilities Proficient knowledge across a variety of military human resources (HR) functional areas, including HQDA governing directives, military HR personnel policies, and installation‑level operating procedures. Customer‑service oriented with strong organizational and communication skills – both verbal and written. Experience with current military automation systems, including IPPS‑A. Familiarity with Microsoft 365. Ability to speak before large groups of customers. Education, Training, and Experience High School diploma or GED is required. Associate’s Degree preferred. 1–2 years of experience in Military Human Resources services and Office Administration preferred. Consideration may be given to other combinations of relevant education, training, and experience that equip you with the necessary knowledge and skills to excel in this position. Background Investigation Tier1 or equivalent. Benefits Comprehensive Medical, Dental & Vision 401(k) with Employer Match Employer‑Paid Life & Disability Insurance Generous PTO & Paid Holidays Flexible Spending Accounts Wellness & Employee Assistance Programs Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity Employer/Veteran/Disabled #J-18808-Ljbffr