IT Helpdesk Technician

FIXX Energy is a battery manufacturer headquartered in Smyrna, Tennessee, operating one of the most established LFP battery production facilities in the United States. The company is focused on delivering high-performance battery cells and solutions and modernizing the American grid—delivering resilient, intelligent power infrastructure that enables the next era of human connection, AI, and advanced manufacturing. By combining proven manufacturing capability with a forward-looking product and market strategy, FIXX Energy is positioned to be a key enabler of the electrified, resilient energy systems of the future. About the Role We are seeking a motivated and customer-focused Helpdesk Technician to provide first-level technical support to end users. The ideal candidate will have foundational experience with Active Directory, Group Policy, laptop patching, and application installation, along with a strong commitment to delivering excellent customer service. This role requires a positive attitude, patience, and the ability to communicate effectively with both technical and non-technical users. Key Responsibilities Provide first-line technical support via phone, email, and in-person for hardware, software, and network-related issues Troubleshoot and resolve user issues related to Windows operating systems, applications, and peripherals Perform user account management tasks within Active Directory (e.g., account creation, password resets, group membership updates) Assist with Group Policy configurations and troubleshooting basic policy-related issues Conduct patching and updates for laptops and desktops to ensure systems are secure and up to date Install, configure, and maintain standard business applications and software Set up and deploy new laptops, desktops, and mobile devices Document incidents, service requests, and resolutions in the ticketing system Escalate complex issues to higher-level support teams when necessary Maintain inventory of IT equipment and assist with asset tracking Required Skills & Qualifications 1+ year of experience in a Helpdesk, Desktop Support, or IT Support role Basic working knowledge of: Active Directory, Group Policy, Windows OS environments (Windows 10/11) Experience with Patching laptops/desktops Installing and configuring software applications Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk, or similar) Soft Skills (Critical Requirement) Extremely customer-focused mindset with a strong desire to help users succeed Pleasant, professional, and approachable attitude Strong communication and interpersonal skills Ability to remain calm, patient, and solution-oriented under pressure Strong attention to detail and organizational skills Preferred Qualifications Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) Experience supporting printers, VPN, and remote access tools IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus Travel Occasional domestic travel may be desired. What We Offer Welcome to Fixx Energy, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission. We offer: Comprehensive compensation packages including a competitive salary and a rewarding bonus program. An inclusive and diverse work environment that fosters and encourages professional and personal development. Highly automated, clean, safe, and temperature-controlled production environment Medical, Dental and Vision Insurance HSA and Flexible Spending Accounts 401K with company match Life Insurance (Company paid and additional voluntary life available) Paid Vacation and 14 Paid Holidays Short term and long-term disability coverage (Company Paid) Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions. Ability to sit for extended periods of time. Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day. Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds. The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers. Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified. Hiring is contingent upon successful completion of drug screen and background check. Fixx Energy is a drug-free workplace. At Fixx Energy, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future. #J-18808-Ljbffr FIXX Energy