Lobby Ambassador - Tishman NYC

Rapport Job Opportunity

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

As a Lobby Ambassador, you will create a welcoming, professional, and secure environment for all clients, candidates, guests, and employees. Serving as the first point of contact, you will manage front desk operations, assist visitors, coordinate guest services, and ensure a positive arrival experience for everyone entering the facility.

Key Responsibilities

• Greet and acknowledge all guests in a warm and professional manner
• Anticipate guest needs and provide exceptional customer service
• Manage visitor registration requests through a centralized email inbox
• Operate the main switchboard and direct calls appropriately
• Escort VIP and high-touch guests to meeting locations as needed
• Coordinate with internal teams to ensure a seamless guest experience
• Maintain a clean, organized, and professional front desk area
• Serve as the primary point of contact for lobby-related activities and emergencies
• Resolve guest concerns independently or escalate issues when necessary
• Support a positive team environment and collaborate across departments
• Perform additional duties as assigned

Preferred Qualifications

• Experience in a customer service, hospitality, concierge, or reception role
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Ability to stand and walk for extended periods
• Some college coursework

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Req ID: 1532898

Rapport a specialized division of FLIK Hospitality Group