General Manager

Benefits:

401(k)

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Role: Restaurant General Manager Employer: Capriotti’s Sandwich Shop Compensation: Competitive Salary (Based on Experience) Job Type: Full-Time

Benefits:

Competitive pay

Medical, dental, and vision insurance

401(k) plan

Flexible Spending Accounts (FSAs)

Employee Assistance Program (EAP)

Referral bonus program

Opportunities for advancement and career growth

Join a Fast-Growing, Award-Winning Restaurant Brand Capriottis Sandwich Shop is a rapidly expanding fast-casual restaurant brand with more than 100 locations nationwide and ambitious plans for continued growth. Known for our award-winning sandwiches, exceptional hospitality, and team-focused culture, Capriotti’s is committed to delivering an outstanding guest experience every day.

We are seeking a motivated and experienced Restaurant General Manager to lead daily operations, develop high-performing teams, and maintain the quality, speed, and service Capriottis is known for.

If you are a strong leader who thrives in a fast-paced restaurant environment, enjoys coaching and developing employees, and is passionate about hospitality, this is an excellent opportunity to grow your career with a respected national brand.

Position Overview The Restaurant General Manager is responsible for the overall success of the restaurant, including team leadership, operational excellence, financial performance, and guest satisfaction. This hands-on leadership role oversees restaurant operations, staff development, food quality, guest service, and financial performance while maintaining Capriotti’s high standards for hospitality and operational consistency.

Responsibilities Lead and Develop Your Team

Recruit, hire, train, and retain high-performing restaurant team members

Coach and mentor employees through Capriotti’s structured training programs

Build a positive, motivated, and team-oriented culture

Create schedules and manage staffing levels to support efficient operations

Operational Excellence

Ensure food quality, food safety, and presentation meet Capriotti’s brand standards

Oversee daily restaurant operations including food preparation, service, and cleanliness

Maintain compliance with all health, safety, and sanitation guidelines

Manage cash handling, deposits, and financial reporting accurately

Guest Experience

Deliver exceptional guest service and hospitality on every visit

Model Capriotti’s “CAPtivating Service” culture through leadership and example

Encourage suggestive selling and upselling to enhance the guest experience

Business & Financial Management

Monitor labor costs, food costs, and operational expenses

Analyze restaurant performance metrics and identify opportunities for improvement

Support local marketing initiatives and community engagement efforts

Communication & Leadership

Maintain professional communication with employees, guests, vendors, and leadership

Demonstrate adaptability and problem-solving in a fast-paced environment

Foster accountability, teamwork, and trust across the restaurant team

What We’re Looking For

2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)

Proven ability to lead, coach, and motivate restaurant teams

Strong organizational, time management, and problem-solving skills

Excellent communication and interpersonal skills

Experience managing restaurant operations, scheduling, inventory, and labor

Comfortable using POS systems and basic computer software

Must be at least 18 years old

Physical Requirements

Ability to work in temperatures ranging from 0°F to 100°F

Ability to stand, walk, and move throughout the restaurant for extended periods

Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Why Join Capriottis?

Join a rapidly growing national restaurant brand

Opportunities for career advancement and leadership development

A supportive, team-focused workplace culture

A chance to lead a team delivering award-winning food and exceptional hospitality

At Capriotti’s, we believe in developing future leaders and promoting from within. If you are passionate about great food, great people, and great service, Capriotti’s offers the opportunity to build a long-term career in restaurant leadership.

Apply now, if you are a good fit for this role! We look forward to meeting you!