Patient Service Consultant Assistant

Job Description

Job Description

Overview:
We are seeking a detail-oriented and compassionate professional to support our service consultants in delivering timely, high-quality care to new patients. This role plays a key part in streamlining administrative processes to keep our team patient-focused.

LifeWorks Wellness Center is one of the largest integrated practices in the US, as well as Florida’s top natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally. People travel from all over the world to see our doctors and receive our lifesaving holistic treatment programs.

Key Responsibilities:

• Handle administrative tasks to support service consultants and improve patient care efficiency.
• Provide follow-up support to patients who need additional time after meeting with a consultant, assisting them in finalizing their treatment program purchase when ready.
• Follow up with new patients via phone and email to assist in paying for and starting treatment programs.
• Assemble sales-related paperwork and assist with treatment program payment processing.
• Ensure accurate invoicing and correct application of payments to patient accounts.
• Restock essential paperwork and materials for consultants.
• Answer incoming calls when service consultants are unavailable.
• Coordinate scheduling for patients after program purchase.
• Maintain the new patient tracking grid to ensure timely follow-ups and conversions.
• Document patient interactions accurately while maintaining confidentiality.

Qualifications:

• Strong administrative and organizational skills with high attention to detail.
• Excellent verbal and written communication abilities.
• Comfortable discussing significant financial commitments related to patient treatment programs.
• Skilled at multitasking in a fast-paced environment.
• Maintains strict patient confidentiality and professionalism.
• Customer service-oriented with empathy and patience.
• Proficient in basic office software and data entry.
• Previous experience in healthcare or wellness is a plus.
• All candidates must be able to pass a criminal background check & drug screen.

Education & Experience:

• High school diploma or GED required.
• 2+ years in sales or supporting a sales team.
• Familiarity with medical terminology a plus.
• Ability to type 40+ WPM and use intermediate-level computer functions.

Physical Demands of Position: While performing the duties of this job, the individual must be able to sit, type and communicate on the phone for periods up to 8 hours at a time.

Hours:
• Full-time, minimum of 37.5 hours per week
• Monday through Friday

Compensation: $25 per hour

Benefits:

• Employer sponsored Health, dental and vision insurance
• Health savings account
• Employee discount
• Paid Time Off
• Holiday Pay

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.

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