Manager of Field Service

Manager Of Field Service

The Manager of Field Service will be responsible for leading and managing all field service activities, ensuring successful on-site equipment installation, commissioning, startup, troubleshooting, and repair of all Mega-TREATMENT products and systems. This role emphasizes customer satisfaction through exceptional service delivery, leadership of field service personnel, and continuous improvement of service processes. The Manager of Field Service will serve as a key interface between customers, internal departments, and service teams to resolve issues and enhance overall operational efficiency.

Responsibilities

• Hands-on leader with full knowledge and capabilities to fulfill all aspects of the Field Service Technician responsibilities
• Lead, mentor, and manage a team of Field Service Technicians, ensuring high performance and professional development
• Develop and implement training programs to enhance the technical and field service skills of our Field Service Technicians
• Monitor and manage the field service project budget, holding the team accountable for delivering services within budget
• Review all expense reports for accuracy and budget compliance, providing training and enforcing accountability
• Foster a collaborative team culture centered on safety, quality, and continuous improvement
• Oversee scheduling and coordination of field service activities, ensuring efficient resource allocation and on-time service
• Review submittals, O&M manuals, installation instructions, and training guides in preparation for field service
• Ensure field service activities comply with safety regulations, JMS standards, and customer requirements
• Monitor and evaluate team performance through KPIs, customer feedback, and project outcomes
• Manage service tools, equipment, and procedures to ensure readiness and efficiency
• Serve as a technical resource for the team by providing guidance and direct support for escalated customer issues, delivering solutions to complex mechanical and electrical challenges through cross-functional collaboration.
• Review all field service reports for accuracy, thoroughness, and timely completion within 5 days of the service trip
• Build and maintain strong relationships with customers, ensuring their needs are met with the highest level of service
• Coordinate customer follow-ups to ensure satisfaction and resolution of any ongoing issues
• Provide feedback to product development and engineering teams on recurring field issues to drive product improvements
• Collaborate with internal teams to identify and resolve design, manufacturing, or process-related issues
• Participate in the development and review of technical documentation, including service manuals and training materials
• Identify and implement process improvements to increase the effectiveness of field services
• Share lessons learned and best practices with internal teams to improve product performance and customer satisfaction

Qualifications, Desired Experience, and Skills

• Proven leadership with a strong background in scheduling, budgeting, and delivering milestones on time and within budget
• Strong knowledge of electro-mechanical systems, including power transmission (motors, gearboxes, shafts, and bearings)
• Strong communication skills with a proactive approach to customer engagement, issue resolution, and collaboration
• Excellent analytical and problem-solving abilities
• Organized, detail-oriented, and self-motivated, with strong task management and prioritization skills
• Must have attitude and aptitude to develop a high level of customer service skills
• Adaptable, cooperative, and reliable, with the ability to take direction and meet deadlines
• Must be motivated and fast paced personality with serious work ethic
• Take responsibility to physically be able to perform the job requirements
• Physically capable of performing on-site inspections and lifting equipment up to 75 lbs
• Willingness for extensive overnight travel, with a valid driver's license
• Some weekend travel, late or early flights may be required due to weather, customer needs or delays at Airports
• Strong communication skills including the ability to negotiate positive outcomes
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, etc.)
• Experience with municipal water treatment processes, including sedimentation, flocculation, and sludge removal (a plus)
• Must be located within close proximity to a major airport

Education

• Associate degree or technical certification in Mechanical, Electrical, Industrial, or related technical field preferred.

Jim Myers & Sons is an Equal Opportunity Employer