Warehouse Operations Administrator

Warehouse Operations Administrator – Full Time

Location: Houston, TX Schedule: Monday – Friday | Day Shift (Flexibility Required) Compensation: Hourly Pay + Benefits

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service We don't just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solution—urgency isn't optional. We respond quickly because every second matters.

Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve We're committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

Job Description

We're hiring a Warehouse Administrator who thrives in a fast-paced environment and enjoys keeping operations organized, accurate, and running smoothly. This role serves as a key connection point between customers, sales teams, warehouse operations, and transportation activities. The ideal candidate is detail-oriented, proactive, customer-focused, and able to effectively manage multiple priorities while maintaining exceptional accuracy.

What You'll Do

• Welcome and assist visitors, customers, and vendors in a professional manner
• Prepare and process paperwork for inbound and outbound shipments
• Maintain accurate order documentation and help keep open order reports current
• Respond to customer and sales representative inquiries regarding orders, deliveries, and account information
• Investigate and resolve customer issues, discrepancies, and questions promptly and professionally
• Track daily customer deliveries and provide status updates as needed
• Verify order accuracy and process adjustments when necessary
• Support walk-in customer transactions and order processing
• Perform general administrative duties including answering phones, filing, scanning, and document management
• Retrieve information from company systems, records, and email correspondence and prepare reports as needed
• Maintain office and warehouse supply inventories and coordinate equipment maintenance requests
• Assist with accounts payable discrepancy research and resolution
• Support export ledger reporting and administrative accounting functions
• Help maintain a clean, organized, and professional office environment
• Stay current on product knowledge to better support customers and internal teams
• Assist warehouse and branch operations with special projects and additional duties as assigned
• Support operational needs that may occasionally require early morning or extended work hours

What We're Looking For

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Excellent customer service and problem-solving skills

Strong verbal and written communication abilities

Proficiency with Microsoft Excel, Word, and business software systems

Ability to investigate issues and identify solutions independently

Self-motivated with a strong sense of accountability and ownership

Positive attitude and willingness to support teammates across departments

Ability to remain calm, focused, and professional under pressure

Curiosity, initiative, and a continuous learning mindset

Education & Experience

High School Diploma or GED required

Minimum of 1 year of administrative support experience required

Experience in construction supply, industrial distribution, warehouse operations, or related industries preferred

Experience supporting shipping, logistics, inventory, or customer service functions is a plus

Basic accounting or accounts payable experience preferred

Physical Requirements

• Ability to sit, stand, walk, and move throughout the office and warehouse throughout the day
• Frequent use of computers, phones, and office equipment
• Occasional lifting of office supplies, files, or inventory items up to 25 lbs.
• Ability to work in both office and warehouse environments with exposure to noise, dust, and changing temperatures

Why You'll Love Working With Us

Consistent Schedule – Monday–Friday workweek with stable hours

Positive Culture – Team-oriented environment built on trust, respect, and collaboration

Career Growth – Opportunities for professional development and advancement

Impactful Role – Be a key contributor to branch operations and customer success

Competitive Benefits

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off, Sick Time, and Holidays
• Company-Paid Life Insurance
• Employee Assistance Program
• Ongoing Training and Development Opportunities

Our Values – OUR PROMISE MEANS MORE™

Respect – We treat everyone with kindness and fairness

Integrity – We do what's right, always

Teamwork – We win together

Family Feel – We're a nationwide company with a local touch

Ready to build your future with SouthernCarlson? Apply today!

All offers are contingent on a successful background check and drug screening.

SouthernCarlson is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.