Atlassian IT Support Tech Lead

Principal Managed Services ConsultantValiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams.As a Principal Managed Services Consultant, you will be a key technical authority within our Managed Services organization, combining hands-on client delivery with technical leadership, innovation, and service development. You will report to the Managed Services Manager.You will work with strategic enterprise clients, helping them get the most from their Atlassian Cloud environment. This is not a traditional reactive support role: we expect you to anticipate needs, identify improvement opportunities, challenge existing ways of working, and proactively bring new ideas and solutions to our clients.Alongside client-facing activities, you will help define the technical direction of the Managed Services team, explore emerging Atlassian Cloud capabilities, and turn new technologies and ideas into scalable services that can be deployed across our client portfolio.The role is preferably based in Germany and/or requires fluency in both German and English, as you will work closely with one of our enterprise clients, for whom German fluency is essential, as well as with our international teams.Deliver Technical ExcellenceAct as a senior technical expert for complex enterprise Atlassian Cloud environments.Proactively identify risks, recurring issues, and opportunities to improve platform stability, scalability, and adoption.Provide hands-on support on complex client needs while driving sustainable, long-term solutions.Shape & Scale Managed ServicesHelp define the technical direction and standards of our Managed Services practice.Identify emerging or underused Atlassian Cloud capabilities and turn them into valuable, repeatable client services.Develop scalable offerings such as health checks, optimization services, and advanced analytics.Drive InnovationExplore how Atlassian Analytics, AI, and automation can improve client experience and Managed Services delivery.Collaborate with international teams to identify and scale successful practices and offerings across regions.Lead Through ExpertiseAct as a technical reference and mentor for the Managed Services team.Partner with Sales, Delivery, and Transformation Consulting on strategic client engagements and transformation programs.Promote a proactive, consultative mindset focused on continuous client value.Do You Have What It Takes?You bring 8–10+ years of experience in technical consulting, application support, platform operations, or similar enterprise technology environments. You have deep expertise in Atlassian Cloud and a strong understanding of the broader Atlassian ecosystem, its architecture, and best practices.You are comfortable tackling complex technical challenges and looking beyond immediate fixes to design scalable and sustainable solutions. You can assess client environments, identify areas for improvement, and proactively recommend ways to strengthen performance, governance, adoption, and scalability.You are curious about emerging technologies and keep up with the latest developments across the Atlassian ecosystem, particularly Atlassian Analytics, AI, automation, and Cloud innovation. You are able to turn new capabilities and ideas into practical solutions that create value for clients.You combine strong ownership and autonomy with a consultative mindset. You can independently lead technical initiatives, understand and challenge client requirements, and engage confidently with both technical and business stakeholders in complex enterprise environments.As a Principal Consultant, you naturally share your expertise and influence technical direction, helping colleagues grow and raising standards across the team. You are comfortable collaborating across functions, teams, and international regions.Fluency in German and English is mandatory.Why Join Valiantys?At Valiantys, our people are at the heart of everything we do. We are committed to creating an environment where you can grow, lead, and make an impact.Meaning: Drive strategic transformation projects and influence outcomes Learning: Continuous development through training, certifications, and communities Flexibility: Hybrid work model supporting work-life balanceAdditional benefits:International and multicultural environmentFlexible remote work policy100% covered health insurance (for you and your family)Choice of equipment (PC or Mac)Supportive and collaborative cultureValiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.