Service Drive Assistant

Service Drive Assistant

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Swickard Honda of Gladstone, the service drive runs on trust, communication, and a team that supports each other. The Service Drive Assistant is the connective tissue of that operation -- handling the phones, the cashier, the paperwork, and the floor coverage that keeps everything moving smoothly for guests and advisors alike.

What You'll Do

• Answer incoming service department phone calls -- directing guests to the right advisor, answering basic service questions, and delivering a warm, professional first impression
• Process guest payments at the cashier -- handling transactions accurately and efficiently at vehicle pickup
• Complete loaner vehicle agreements -- verifying documentation, processing check-outs and check-ins, and maintaining accurate loaner records
• Process we-owe agreements -- documenting and tracking outstanding commitments to guests with accuracy and follow-through
• Cover for service advisors during lunch breaks, sick days, and peak periods -- stepping in to support guest communication and workflow continuity
• Move vehicles on and off the service drive -- staging completed vehicles for guest pickup and pulling incoming vehicles into the service lane
• Retrieve finished vehicles from the lot and service bays -- keeping the drive clear and the operation flowing
• Support the service team with general administrative tasks and guest coordination as needed throughout the day

What We're Looking For

• Previous customer service, administrative, hospitality, or front-desk experience preferred
• Comfortable on the phone -- clear, friendly, and professional with every caller
• Detail-oriented and accurate with paperwork -- loaner agreements, we-owes, and cashiering require precision
• Adaptable and calm under pressure -- this role shifts between desk work and drive coverage throughout the day
• Valid driver's license with a clean driving record -- required, as vehicle movement is part of the daily responsibilities
• Reliable and punctual -- the service team and our guests count on you to show up and be ready
• A hospitality mindset -- every guest interaction, whether on the phone or in person, reflects the standard we hold ourselves to

What We Offer

• $20 - $24/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training -- we'll set you up for success from day one
• A natural stepping stone toward a service advisor role -- this position builds the exact foundation advisors need
• Employee vehicle purchase and service discounts
• A supportive, team-oriented culture where your reliability and care for the guest are genuinely valued

Why Swickard Honda of Gladstone

• Honda's loyal, high-volume guest base means a consistently active service drive -- this is a role where you'll always be engaged
• Gladstone is a close-knit community in the greater Portland metro area -- guests here return because of the relationships they build with the team
• This role touches every part of the service operation -- phones, cashier, loaners, coverage, and the drive -- giving you real exposure to how a dealership runs
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to every role, and this one lives at the intersection of all five
• A team that supports each other and a culture where showing up and doing good work gets noticed

The Service Drive Assistant role at Swickard Honda of Gladstone is a front-row seat to how a high-performing service operation works -- and a proven path toward an advisor career for someone who wants it. You'll build relationships with guests, support your teammates, and develop a skill set that translates directly into one of the most rewarding roles in the dealership.

If you're organized, people-first, and ready to be the person the whole service team counts on -- we'd like to meet you.