Call Center Representative I

Job Description At Ryder, the Assist Now team provides efficient ways to retrieve answers to customers’ questions or resolve any issues. Agents, not the customer, find the correct information and connect with the right people to provide precise answers. The mission is to deliver an exceptional customer experience with every interaction and build customer loyalty through effortless service experience. Prefer those that have Accounting/Billing/Invoice experience. Pay is $18.00/hr. Monday – Friday, must be open to working an 8‑hour shift between the hours of 8:00 am – 8:00 pm. Interviews will be in Alpharetta, GA. Three weeks of hybrid training will be onsite in Alpharetta, GA – after training you will work remotely. Start date is July 27, 2026. Essential Functions Customer Service: Assist customers experiencing a vehicle breakdown. Execute customer communication protocol for vehicle breakdowns, PM scheduling and follow‑up, and vehicle status updates. Improve quality and consistency of customer communications and meet expectations. Drive improvement of Customer Satisfaction Index (CSI) scores. Workflow Management: Enhance service productivity by identifying available resources through effective shift scheduling, including scheduled breaks and lunch times. Coordinate with on‑call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units. Coordinate outside repair with vendors and customers. Administrative: Effectively handle all incoming calls and follow‑up calls. Process customer service requests on a variety of topics, including billing, warranty, compliance paperwork, etc. All calls are monitored for Quality Assurance purposes and representatives will participate in QA reviews. Additional Responsibilities Perform other duties as assigned. Contribute to making the call center a great place to work. Display a courteous and positive attitude daily. Work 2nd/3rd shift, weekends, and holidays as required. Skills and Abilities Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers experiencing a breakdown. Strong verbal and written communication skills. Capable of multi‑tasking, highly organized, with excellent time management skills. Flexibility and self‑driven to excel in a fast‑paced environment. Ability to create and maintain professional relationships at all levels of the organization. Ability to work independently and as part of a team. Detail oriented with excellent follow‑up practices. Apply effective phone skills. Work in a fast‑paced environment with occasional process changes. Embrace change and growth as the call center expands rapidly. Qualifications H.S. diploma/GED required. Three (3) years or more in Customer Service with issue resolution required. Travel: None. DOT Regulated: No. Job Category Customer Service. Compensation Information Pay Type: Hourly. Minimum Pay Range: $18.00. Maximum Pay Range: $18.00. Additional compensation may include an annual bonus, commission and/or long‑term incentive plan based on the level and/or type. Benefits Information Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Equal Opportunity Employer Statement Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through . #J-18808-Ljbffr Ryder System, Inc.