Associate Print & Fulfillment Strategist

Associate Print & Fulfillment Strategist

Are you detail-oriented, energized by operational strategy, and excited to see your work make a real impact across an organization? UPMC Health Plan is looking for an Associate Print & Fulfillment Strategist to join our Print & Fulfillment team.

In this role, you'll play a key part in shaping and executing the strategies that keep our print, fulfillment, and communication operations running smoothly. From budget planning and reporting to vendor coordination and process improvement, your work will touch multiple areas of the business and help drive meaningful results.

As the Associate Print & Fulfillment Strategist, you'll play a key part in shaping and executing the strategies that keep our print, fulfillment, and communication operations running smoothly. This position requires strong project management skills and meticulous attention to detail, especially when working toward deadlines. You will also work closely with internal business owners to develop letter templates and data files within Inspire Interactive.

You'll partner closely with internal teams, collaborate with external vendors, and contribute to innovative improvements that enhance the member and provider experience. If you love a fast-paced environment and enjoy building structure, efficiency, and clarity into daily operations, we'd love to meet you.

This is a hybrid work environment, 3 days in office minimum.

What You'll Do

• Work closely with Operations teams to weave print and fulfillment strategies into core business functions using the right tools and technology.
• Offer insights on production capabilities, vendor performance, service levels, and design standards to support leadership decisions.
• Develop reports and trend analyses that help identify improvement opportunities, with guidance from management.
• Coordinate across internal departments and external vendors, managing initiative timelines and deliverables.
• Stay current on fulfillment technologies and innovations, contributing to template development and communication processes.
• Work within Inspire Interactive to create and maintain letter templates, ensuring accuracy, compliance, and consistent member communication.
• Support document and data file management, helping teams communicate efficiently and effectively.

Bachelor's Degree in related field or equivalent work experience required.

• 2 years operations experience in managing and building business and client relationship and meeting business objectives.
• Knowledge in health care insurance, health care, print production, fulfillment, business or marketing preferred. Proficient using Microsoft Excel, Visio, PowerPoint, Word, Access.
• Excellent organizational, interpersonal, and written communication skills.
• Meet deadlines and manage multiple priorities in an ambiguous work environment.
• Will need to manage multiple tasks and projects and forge key relationships with internal departments and external vendors.
• Results oriented with the ability to review processes, identify opportunities, and work independently.