Tea & Coffee Dispensing Equipment Field Maintenance Technologist

Job Description

Job Description

Keep the brew on—be the expert customers trust

When a café’s morning rush depends on a brewer that won’t start, you’re the calm in the storm. As a Field Maintenance Technologist with Farmer Brothers’ Revive™ Service & Restoration, you’ll safeguard beverage programs through precision installation, diligent maintenance, and fast, accurate repairs—paired with thoughtful customer communication.

What to expect

• Work hours: Monday–Friday, 7:30 a.m. – 4:30 p.m.
• On-call participation required, including weekends
• Travel: Drive within an approximately 100-mile radius; occasional regional trips

Your impact

• Install and de-install commercial coffee and tea brewing/dispensing systems with meticulous setup and verification.
• Own preventive maintenance, urgent break/fix, field surveys, and installation projects.
• Triage issues across electrical, mechanical, HVAC/R, pneumatics, and boiler systems; read schematics and wire equipment safely.
• Maintain and replenish service vehicle inventory in line with company guidelines.
• Document every call thoroughly: work performed, time, parts; finalize invoices and collect customer signatures.
• Coordinate with teams to plan, schedule, and execute multi-site rollouts.
• Share customer insights to improve programs and uphold service level agreements.
• Prioritize competing tasks and deliver on expectations with clear, timely communication.

Background that sets you up to win

• High school diploma or equivalent
• Minimum 3 years of mechanical/technical experience
• Foodservice experience preferred
• Preferred exposure to electrical, plumbing, HVAC, and test meters
• Valid driver’s license; clean record
• Ability to travel within a 100+ mile radius
• Diagnose and resolve equipment issues quickly and accurately
• Lift up to 60 lbs on a frequent basis

Traits and skills

• Customer-first communicator (oral and written) who builds trust and rapport
• Independent, decisive, and aligned with business goals; strong judgment
• Active listener who understands impact on others and collaborates effectively
• Proactive in identifying problems and new opportunities to grow the business

Hands-on expertise

• Customer service and field service readiness with a safety-first approach (Workplace Safety & EHS Management)
• Creating and executing preventive maintenance plans
• HVAC/R systems: troubleshooting, repair, service, and installation
• Mechanical troubleshooting; mechanical systems and component repair
• Knowledge of Food & Beverage manufacturing environments and FSQA
• Electrical installation, troubleshooting, and repair; equipment installation & wiring
• Electrical schematic reading; machine safety inspections
• Pneumatics troubleshooting and boiler troubleshooting
• General service, maintenance, repair, and equipment diagnostics

If you’re energized by solving complex technical problems and keeping customers brewing without interruption, Revive™ is where you can make an immediate difference.