IT Service Desk Pro - 24/7 Remote Support Specialist

Digital Management

Remote job

DMI, LLC is seeking a Customer Support Representative Specialist to join our remote US team. You will be the first contact for user issues, delivering 24/7 IT support and handling incidents and service requests with ITIL-based processes. Responsibilities include monitoring SLA risks, escalating when necessary, and identifying trends to improve tools and knowledge bases, ensuring reliable, high-quality service and reduced downtime. #J-18808-Ljbffr Digital Management

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Vacancy posted 2 days ago

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