Service Engineer

ServiceNow Now Assist EngineerCTG is seeking to fill a ServiceNow Now Assist Engineer position for our client. Location: Onsite in Charlotte, NC; New York, NY; Phoenix, AZ; or Salt Lake City, UT Duration: 12 months Duties: Design, develop, implement, and optimize AI-powered experiences across the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk. Design and implement ServiceNow Now Assist capabilities across IRM, Risk, Policy, Audit, Vendor Risk, Privacy, BCM, and Security Operations. Configure and customize AI Agents and Agentic Workflows to automate governance, risk, compliance, and business processes. Build conversational experiences using Now Assist Panel and Virtual Agent. Establish AI guardrails aligned with organizational security, privacy, compliance, and governance requirements. Design, develop, and deploy applications across the ServiceNow platform using deep platform and configuration expertise. Configure ServiceNow using platform-native capabilities whenever possible and develop reusable automation components following enterprise development standards. Support new capabilities during implementations, as well as production enhancements, architectural changes, medium- to high-complexity upgrades, and major ServiceNow releases. Support SDK and source-controlled development where appropriate. Develop workflow automation solutions that improve efficiency, accelerate compliance activities, and enhance employee experiences. Balance rapid delivery with long-term platform stability, performance, maintainability, and alignment with enterprise IT strategies. Collaborate with risk, compliance, security, privacy, business continuity, and IT stakeholders to translate business requirements into scalable ServiceNow and AI solutions. Explain AI capabilities, risks, and solutions to technical and non-technical audiences. Apply strong analytical and problem-solving skills to complex platform, workflow, and AI engineering challenges. Promote automation, continuous improvement, responsible AI adoption, and human oversight. Skills: ServiceNow platform development and configuration ServiceNow Now Assist Integrated Risk Management (IRM) Governance, Risk & Compliance (GRC) Business Continuity Management (BCM) Privacy and Enterprise Risk AI Agents and Agentic Workflows Generative AI Workflow Automation Platform Engineering Now Assist Panel and Virtual Agent AI governance, guardrails, and responsible AI practices ServiceNow SDK and source-controlled development Strong communication and collaboration skills Ability to explain complex AI and technical concepts to non-technical audiences Experience: Proven experience developing and configuring solutions on the ServiceNow platform. Experience implementing or supporting ServiceNow Now Assist and AI-powered capabilities. Experience with IRM, GRC, BCM, Privacy, Risk, or related enterprise governance and compliance processes. Experience designing AI Agents, Agentic Workflows, generative AI solutions, and platform-native automation. Experience supporting ServiceNow implementations, production enhancements, architectural changes, upgrades, and major releases. Experience working with technical and business stakeholders across risk, compliance, security, and IT organizations. Strong analytical, problem-solving, and troubleshooting abilities. Experience establishing governance, security, compliance, and human-oversight controls for AI solutions is highly desirable. Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred. Equivalent combination of education, training, and professional experience may be considered. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.