Bilingual Customer Service Representative

Job Description

Job Description

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative - IN PERSONAre you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued.As a Full-Time Bilingual Customer Service Representative, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies-making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds.Compensation & BenefitsWe offer a competitive salary ranging from $42,600 to $92,000 per year, based on your experience and performance. Plus, enjoy a comprehensive benefits package, including:Medical, Dental & Vision InsuranceLife InsurancePaid Time OffSupport and guidance through the insurance licensing processOpportunities for growth and developmentAbout Florida One InsuranceWith over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service-every time.Our Mission:To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way.Your Role as a Bilingual Customer Service RepresentativeEach day brings something new. Your responsibilities will include:Responding to customer inquiries via phone, email, and in personAssisting with policy updates, claims, and general insurance questionsProviding clear, empathetic support in both English and SpanishCollaborating closely with our agent team to ensure a seamless customer experienceMaintaining accurate records and documentationYou'll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success.What We're Looking ForTo thrive in this role, you should bring:Fluency in English and Spanish (verbal & written)Excellent verbal and written communication skillsA strong sense of empathy, professionalism, and customer serviceProblem-solving ability and attention to detailAdaptability in a fast-paced environmentA collaborative, team-oriented mindsetTake the Next Step in Your CareerIf you're ready to grow in a rewarding customer service role and make a difference in your community, we'd love to hear from you. Apply today and become part of a team that puts people first-every day.