Branch Operations - Specialist

Job#: 3051827 Job Description Branch Operations - Specialist Location: Woodbridge, Virginia Role Overview This position supports daily branch operations, ensures compliance with established policies and procedures, and assists with customer-facing activities to support branch performance and member service. This role requires providing exceptional member service in a high-volume, schedule-driven environment with a strong focus on teller-line operations. Candidates must be willing and able to travel between designated branch locations based on business needs. Key Responsibilities Respond to in-person member inquiries and requests promptly within a structured operation. Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution. Protect and verify the identity of members, reviewing account information for alerts and irregularities. Act and respond to situations or patterns of activity indicating potential fraud or abuse. Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction. Identify and recommend additional products and services to meet member needs. Maintain compliance with all policies and procedures while supporting a positive member interaction experience. Required Qualifications Experience with cash-handling in a fast-paced environment. Reliable attendance and adherence to schedule. Proficiency with computers and banking software, with the ability to navigate multiple screens. Ability to multi-task effectively in a fast-paced, customer-facing environment. Strong organizational, planning, and time management skills. Effective verbal and written communication and active listening skills. Ability to resolve customer issues professionally and tactfully. Demonstrated initiative, sound judgment, and decision-making skills. Ability to work independently and collaboratively in a team setting. Preferred Qualifications Experience in customer service, preferably in a banking or financial institution. Work Schedule To support consistent staffing and operational coverage, availability is expected during the following hours, based on branch needs. Standard branch hours are Monday through Friday between 8:00 AM and 6:00 PM, and Saturdays between 8:00 AM and 3:30 PM. Benefits Overview Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Equal Opportunity & Employment Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. ADA Accommodations If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. Transparency in Coverage UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Copyright © 2026 Everforth, Inc. All rights reserved. Company Information Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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4400 Cox Road Suite 200 Glen Allen, Virginia 23060 #J-18808-Ljbffr Apex Systems