Operations Agent

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We're looking for talented and passionate individuals like you to join our logistics team.

The Rock-It Company is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. Rock-It, which began in 1978 serving Led Zeppelin, includes Rock-it Cargo, Rock-It Sports, Rock-It Productions, Rock-It Experiential, Dietl, CARS, Dynamic International and more. Rock-It's premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. Rock-It is the chosen provider for reliability and efficiency where failure is not an option for a customer's most prized events and possessions.

At our company, we believe that our people are our greatest asset. As an Operations Agent for Rock-It Company , you will play a crucial role in an environment where our employees excel and feel valued. Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a team that values teamwork, innovation, diversity, and excellence.

Location: Los Angeles, CA


Key Responsibilities:

• Concentrating on all aspects of domestic and international freight forwarding and customer service
• Accounts that are assigned should be managed fully - receiving information, creating logistics plans, booking with vendors, and following up to ensure timely and safe delivery
• All financial aspects of the shipment are to be analyzed and optimized from the time the customer information is received until the invoice is sent to the client
• Additional responsibilities include working with operation staff to assist with their operational planning, vendor choice and overall performance
• Organizing logistics for Interoffice operations and coordination of "Buddy" files and quotations
• Receiving information from Rock-It staff or direct from customer, processing operational plan and costs (all modes of transport), arranging logistics for the shipment, file management in Cargo Science and preparing invoice from LAX office to intercompany office
• Following-up with shippers and consignees in coordination with internal Rock-It agent to ensure quality and timeliness of shipments.
• Any other duties that are required

Qualifications:

• Bachelor's degree in Business, Logistics, Supply Chain Management, Computer Science, Software Development, or a related field preferred
• Strong organizational skills with the ability to manage multiple projects and deadlines in a fast paced environment
• Experience or working knowledge of programming, software development, automation, or systems development
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
• Familiarity with data analysis, workflow automation, internal tools, dashboards, or process improvement initiatives
• Ability to support both operational logistics functions and technical development initiatives
• Strong analytical and problem solving skills with high attention to detail
• Excellent verbal and written communication skills
• Comfortable learning new platforms, systems, and technologies
• Ability to work independently while collaborating effectively with operations, leadership, and technology teams
• Experience in transportation, logistics, event operations, freight forwarding, or project coordination is preferred
• Strong work ethic with a proactive attitude and commitment to delivering exceptional service
• Travel may be required to support operational activities, live events, and special projects

Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What Rock-It Company Will Offer You:

A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
• Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee's state of employment.