Quality Assurance Automation Engineer

Job Description

Job Description

Requirements

• 3 or more years of experience in Tier 3 IT technical support and endpoint infrastructure administration.
• Proficiency in Microsoft SCCM/MECM for application packaging, deployments, and OSD task sequences.
• Experience with VMware AirWatch or Workspace ONE console administration and mobile asset management.
• Experience in Virtual Desktop Infrastructure (VDI) session administration and connectivity troubleshooting.
• Experience with custom OS imaging, restricted user environment lockdown, and beta software testing.
• Experience in Active Directory directory services, endpoint security controls, and hardware evaluations.
• Excellent verbal and written communication skills.

Responsibilities

• Resolve complex Tier 3 hardware, software, and network operating system escalations across enterprise environments.
• Build, maintain, and execute automated application packages and OSD task sequences using SCCM.
• Administer mobile device profiles, asset inventories, and management policies within the AirWatch console.
• Troubleshoot and support Virtual Desktop Infrastructure (VDI) user sessions, latency issues, and broker connections.
• Maintain, test, and customize secure operating system image builds for specialized institutional endpoints.
• Conduct interoperability testing and evaluate beta application releases to support system migrations.
• Review IT hardware procurement specifications and collaborate with support teams to document technical resolutions.

\nCompany Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies.

The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

Company Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. \r\n\r\nThe company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.