Operations Specialist

Operations Specialist (Field Performance)

Location: Scranton, PA

Salary: $67,000/year + Bonus + $500/month Vehicle Allowance

Field-Based | Travel up to 80%

Position Overview

We're looking for a driven Operations Specialist to support and elevate performance across a network of automotive service locations. In this field-based role, you'll act as a trusted advisor and coach-helping teams improve sales, streamline operations, and deliver a top-tier customer experience.

This position is ideal for someone who thrives on the road, enjoys working directly with teams, and has a passion for operational excellence in a fast-paced environment.

What You'll Do

Drive Operational Excellence

• Partner with service locations to improve daily operations and performance
• Ensure alignment with regional goals, processes, and brand standards
• Identify inefficiencies and implement practical, results-driven solutions

Coach & Develop Teams

• Train staff on service processes, sales techniques, and inspection standards
• Provide hands-on coaching to improve team performance and accountability
• Serve as the go-to expert for light repair and express service operations

Analyze Performance & Improve Results

• Review KPIs and Repair Orders (ROs) to uncover trends and opportunities
• Develop and implement action plans to close performance gaps
• Track progress and drive measurable improvements across locations

Support Sales & Service Growth

• Assist with tire and general service sales strategies
• Help optimize inventory, pricing, and product offerings
• Plan and support quarterly sales events and promotions

Ensure Quality & Compliance

• Conduct operational audits focused on workflow, cycle times, and service quality
• Monitor adherence to safety, cleanliness, and customer service standards
• Ensure accurate use of systems, processes, and reporting tools

Field Support & Projects

• Maintain detailed visit reports and performance documentation
• Support local marketing efforts, including SEO and competitive analysis
• Contribute to regional initiatives and special projects

What You Bring

Experience & Background

• Experience in automotive service, retail operations, or multi-site environments
• Strong understanding of service workflows, sales processes, and customer experience

Skills & Strengths

• Excellent coaching, communication, and relationship-building skills
• Strong analytical mindset with the ability to turn data into action
• Self-motivated and comfortable working independently in the field

Technical Skills

• Proficiency in Microsoft Office (Excel, Word)
• Comfortable working with operational data and reporting tools

Requirements

• Valid driver's license required
• Ability to travel up to 80% (including overnight travel)
• High School Diploma or equivalent required (Bachelor's preferred)

What Success Looks Like

• Measurable improvement in KPIs across assigned locations
• Increased sales and service performance at the store level
• Consistent execution of operational standards and processes
• Strong relationships with store teams and leadership

Equal Employment Opportunity (EEO) Statement

We are an equal opportunity employer and value diversity in our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees.

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