Director of Operations
Employbridge
The Director of Operations is responsible for the operational leadership, commercial coordination, and strategic execution of the facility operation and the USA route-to-market activities. The role ensures the business operates efficiently, safely, compliantly, and profitably while delivering exceptional customer service and supply chain performance across the USA and Canada.
About the Role:
Working closely with the Head of Manufacturing, the Director of Operations provides leadership across all manufacturing and non-manufacturing operational functions and shares accountability for overall site performance. The role is highly cross-functional, balancing strategic planning with day-to-day operational execution.
Position Responsibilities:
Operational Leadership
- Lead the operational performance of the Moscow site and USA route-to-market activities.
- Ensure alignment between operational execution and company strategic objectives.
- Develop scalable systems, structures, and operational processes.
- Drive accountability through KPIs, reporting, and operational reviews.
- Share site leadership responsibilities with the Head of Manufacturing.
Functional Leadership Areas:
Site Operations
Oversee overall site performance, including:
- Health & Safety and Human Resources
- Warehousing (local/remote) and transportation (USA & Canada)
- Internal/external communications and KPI/board reporting
- Purchasing, planning, and financial controls
- U.S. supply chain operations and inventory management (domestic & international)
- Route-to-market optimization and customer service
Team Leadership & Organizational Development
- Build, lead, and develop high-performing teams
- Implement training and development programs
- Foster a culture of accountability, safety, and continuous improvement
- Drive employee engagement and retention
Supply Chain & Logistics Management
- Optimize inventory levels and turnover
- Improve warehousing and transportation efficiency
- Support S&OP and capacity planning processes
- Enhance order fulfillment, inventory accuracy, and service levels
Financial Management
- Develop and manage site and supply chain budgets.
- Monitor monthly financial variance and implement corrective actions.
- Support cash flow management and cost control initiatives.
- Identify operational savings opportunities and efficiency improvements.
Customer Service & Commercial Support
- Ensure customer expectations are consistently met or exceeded.
- Drive responsiveness, communication, and service excellence.
- Support optimized route-to-market strategies.
- Partner with commercial teams to support growth objectives.
Risk, Compliance & Governance
- Identify and mitigate operational risks.
- Ensure compliance with legal, regulatory, safety, and company standards.
- Maintain audit readiness and governance discipline.
- Ensure accurate regulatory and operational reporting.
Continuous Improvement & Innovation
- Lead process improvement initiatives across operations and supply chain.
- Drive operational efficiencies and cost savings.
- Foster employee participation in innovation and improvement programs.
- Implement best practices and scalable operational systems.
Candidate Profile:
- Senior operational leadership experience within manufacturing and/or supply chain.
- Proven experience leading multi-functional operational teams.
- Strong supply chain, warehousing, logistics, and customer service experience.
- Budgeting and financial management knowledge and experience.
- Strategic leadership
- Operational excellence
- Supply chain optimization
- Financial acumen
- People leadership and development
- Communication and stakeholder management
- Risk management
- Continuous improvement mindset
- Decision-making and problem-solving
Vacancy posted 1 day ago
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