Client Intake Advocate

Client Intake Advocate

Help Families Find the Right Path. Make Every Conversation Count.

Every conversation matters.

For many families, reaching out to Behavioral Innovations is the first step in one of the most important decisions they'll ever make for their child. They're looking for answers, reassurance, and someone they can trust.

We're looking for someone who naturally connects with people, builds confidence, and helps families understand why Behavioral Innovations is different. Someone who is warm, persuasive, professional, and genuinely enjoys helping others while confidently guiding them to the next step.

If you're the type of person who doesn't wait to be told what to do, follows through without reminders, notices the details others miss, and enjoys helping people make important decisions, we'd love to meet you.

What You'll Do :

You'll be the first impression of Behavioral Innovations and a trusted resource for families considering ABA therapy.

Every day you'll:

• Build trust and meaningful relationships with prospective families through phone, email, text, and chat.
• Confidently explain our services, our process, and what makes Behavioral Innovations different.
• Professionally guide families through the intake process while helping them feel comfortable choosing Behavioral Innovations for their child's care.
• Ask thoughtful questions, uncover family needs, and proactively move each family toward enrollment.
• Follow up consistentlybecause you know opportunities shouldn't be left waiting.
• Coordinate with clinical, operations, scheduling, and authorization teams to keep every intake moving forward.
• Ensure documentation is complete, accurate, and entered correctly into Salesforce and other systems.
• Keep multiple families moving simultaneously without sacrificing accuracy or exceptional service.
• Take ownership of your pipeline and make sure nothing falls through the cracks.

Who Thrives Here :

This role is perfect for someone who:

• Enjoys talking with people and quickly builds trust.
• Is naturally persuasive without being pushy.
• Loves helping families make informed decisions.
• Works independently and doesn't need constant direction.
• Takes initiative instead of waiting for someone else to solve a problem.
• Has a strong sense of urgency and follows through until the job is done.
• Is highly organized and enjoys managing multiple moving pieces.
• Pays close attention to detail because accuracy matters.
• Can balance empathy with confidence while guiding conversations toward the next step.
• Represents the organization with professionalism and integrity.

Qualifications :

Required

• Bachelor's degree or equivalent professional experience.
• Experience in customer service, admissions, healthcare, client services, patient intake, or similar roles.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Experience using Salesforce, CRM, EMR/EHR, or similar systems.
• Ability to prioritize multiple responsibilities while maintaining exceptional accuracy.

Preferred

• Healthcare, behavioral health, therapy services, or medical office experience.
• Experience coordinating insurance information, documentation, or client onboarding.
• Bilingual skills are a plus.

Why Behavioral Innovations ?

For more than 25 years, Behavioral Innovations has been transforming the lives of children with autism and their families through compassionate, evidence-based ABA therapy.

When families call us, they're often anxious, overwhelmed, and looking for hope. You'll be one of the first people they meetand one of the biggest reasons they feel confident choosing us.

You'll join a team that values:

• Integrity
• Compassion
• Accountability
• Excellence
• Collaboration
• Making a meaningful difference every day

What We Offer :

• Competitive hourly compensation
• Hybrid work schedule after successful completion of training
• Medical, Dental, Vision & Supplemental Benefits
• Employee Assistance Program
• Paid Time Off and Holidays
• Wellness resources
• Career growth opportunities
• An award-winning organization committed to clinical excellence

If this sounds like you

If you're energized by helping people, enjoy influencing decisions through trust and education, work with urgency, and take pride in delivering an exceptional customer experience, we encourage you to apply.

Join Behavioral Innovations and help families take the first step toward a brighter future.