Customer Advocate I

Join to apply for the Customer Advocate I role at Health Care Service Corporation . Get AI-powered advice on this job and more exclusive features. At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research; spends approximately 85% of the scheduled time on the phone according to business need. Job Requirements High school diploma OR GED. 6 months customer service experience OR 6 months experience in an office environment. Data entry and/or typing experience. Interpersonal, verbal, and written communication skills. Analytical and organizational skills and independent decision-making skills. Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods with scheduled breaks. Preferred Job Requirements 9 months customer service experience. Experience working with various lines of business, e.g., CDHP, Medicare, Wellness, and Disease Management. Knowledge of medical terminology and anatomy. Proven ability to learn quickly and adapt to change. Referral preference given to applicants able to take and meet testing criteria. Compensation: $17.75 - $27.83. Exact compensation may vary based on skills, experience, and location. HCSC is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please visit . #J-18808-Ljbffr