Tech Support Manager
Robert Half
Job Description
Job Description
Application Support Team Manager (SaaS)
We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly.
What You’ll Do:
- Lead and mentor a team supporting external customers across a SaaS platform
- Own incident management, escalations, and SLA performance
- Partner with engineering and product teams to resolve issues and improve the user experience
- Drive process improvements, knowledge sharing, and support best practices
If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.
What We’re Looking For:
- Prior experience managing an application support or customer support team
- Strong background supporting SaaS platforms (multi-tenant environments a plus)
- Proven track record handling escalations and customer-facing communications
- Solid understanding of troubleshooting across APIs, integrations, and cloud-based systems
- Passion for building high-performing teams and delivering excellent customer service
Vacancy posted 2 days ago
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